Sui Wallet Mobile 17+

Its great except when using the browser and interacting with Dapps. For example, when using bucket protocol and trying to borrow or repay, part of the screen is blocked off and I cannot read my liquidation ratio or price. When trying to move the browser with two fingers it only refreshes the page and does not give me a better view of the web page.

Dear User, thank you for your feedback! We’re sorry for the issues with Dapp interactions in the browser. Our team is aware of UI limitations and is working on improvements. We appreciate your patience and input. Feel free to share more details or suggestions on Discord at https://discord.gg/mysten.

My biometric thumb print isn’t working for my Sui wallet app on my phone. It is working just fine for all of my other apps. When I punch in my passcode, it glitches and just takes me right back to the finger print; which still doesn’t work. I have my recovery phrase but I have to go out and buy another devise that will support the app. I have no idea if my funds are even safe. And it’s pretty much all that I have. I could delete the app but I don’t want to risk that considering how messed up this issue is. They’re in the business of keeping keys to peoples crypto. They should be responsible for at least some degree of customer support to address such issues.

Sorry to hear that! Please ensure you are using the latest version of the Sui wallet. If the issue continues to persist, please contact us on our Discord server at https://discord.gg/mysten.

I tried to access my wallet and repeatedly imputed my passcode to no avail. Then I was forced to delete the app and redownload it only to find that I screwed myself because I never recorded the pass phrases as Sui wallet doesn’t ask you to do so once you created it like other wallets. Now I cannot access my account any longer and my find and investments are completely GONE!!!
I tried making a new account with my gmail. It worked. Then once I logged off the Sui app and tried to log back in, the SAME THING HAPPENED! I cannot unlock into my Sui wallet no matter how many times I try. This is insane. I think I’m done with SUI PERIOD .

Sorry to hear that! Please ensure you are using the latest version of the Sui wallet. If the issue continues to persist, please contact us on our Discord server at https://discord.gg/mysten.