START On-demand 4+

We live in Jackson and I rolled our only vehicle down a mountain side a week ago. Liability only insurance. As a result, I lost my job which our apartment is tied to as well. I had been walking to interviews and then I remembered I could use this app. The drivers have been fantastic! I cannot get over how convenient it is! This is truly a god send for me! Thanks Jackson!

When it works, great, free and top notch service. When you actually need it like heading to work at 3:30 PM, 100% stay away from this. They give you an initial wait time of say 15 minutes only for you to watch it change 17 times totaling an hour and 10 minutes. I'm not exaggerating numbers are real haven't experienced once but on average 4 rides a week out of 7. I stopped using this due to being involuntarily late to work because of the drivers keep changing their estimated arrival time. They also change it later in the night too from 10 minutes to 57 what I experienced max, at least I didn't need to be there in certain time.

Ultimately, for those who needs to be somewhere at certain time, and if you don't want to get fired because of the drivers being constantly super late, just call an Uber instead. If not, it's free and comfortable ride after an hour wait so why not? I'd give it 5 stars if ETAs weren't this untrustable. If they fix it someday, definitely 5 stars. İt's okay if I can't use it certain times, all I want is honesty so I don't rely on something that fails me in front of my boss.

I was worried that I wouldn’t be able to get a driver when I needed, but so far that hasn’t been a problem. I have used it twice and gotten from one end of the zone to the other very quickly. This is better than the circulator route for me.