STARNow 4+

Awful Experience

I’ve tried for so long not to write a review on the mistreatment that I have faced because once I’ve developed relationships with people, I try to give grace, but I have none left, they are rude, especially, Nicole, & treat people any kind of way because they know people need a ride. I have scheduled rides and have only been able to spend 5 to 10mins at a place, or no time at all, resulting in the driver having to call in to see what to do with the situation. I have tried to work with them at 6am when same day rides are available resulting in no rides, then, I did the 3am, that they told me to do, and how they told me to schedule and I am still faced with trouble after trouble, in the result of me expressing my frustration trying to get a result that will work, I get blamed for how they book a trip meaning I will book a pick up and return and then, they blamed me for them having my pick up and drop off at the same time as if I had any control over it. I watch them, constantly, picking up other people from their destination, take them to their destination and have no time for me on a repetitive basis. It breaks my heart & I can’t take it anymore

Developer Response ,

Hello!
We apologize for the unpleasant experience you have been facing so far with the service, we strive to provide a great experience for our users and we are always aiming to improve.
We would like to get in touch in order to investigate your situation in further detail and try to arrive at a solution that would benefit both parties, if you are open for a conversation please feel free to reach out to us at support@sparelabs.com. hope you have a great day!

Why Bother?

I have only been able to schedule same day rides a handful of times. I was told to try to sched at midnight but I constantly get “We’re really busy right now,” or “No rides found between these points.” What’s the point in offering same day services if you can’t actually get it or it’s like a lottery on if you win a spot or not? Why do you also advertise that you go to certain areas and then never allow rides within those boundaries? I think it should just extended to DART and put on their routes because StarNow is a joke.