SRP FCU Mobile 4+

You guys took a perfectly good online app and ruined it. Wish we had a choice whether we could use the old one or the new one because that instantly switch back to the old one. Nothing about it I like I’ve had more problems than I ever had since I used started using this app. My dad always had a saying if it ain’t broke son, don’t fix it. Maybe these are some words you should live by.

A feature that would be nice if this could be implemented somehow.

The message that pops up when one is locked out of one’s account.

If you’re locked out of your account because you just need to update your password, please have that message appear instead of “Contact us”.
On the web browser it tells you to reset your password, which is preferable.

The app made it appear that the issue was more severe and pressing than reality.
This just happened to me and since SRP is closed when I figured this out, I couldn’t contact them.

Thankfully (or unfortunately) I’m pretty stubborn and tried to log in through my browser. Immediately I was prompted to update my password and log in again.

If that can’t be done in app for whatever security reasons, send an automated email to the email on file to prompt the user to update the password.

Also please bring quick balance back to the widgets and Apple Watch.

I’m no developer and don’t know how these work. But it’s be a nice change.

Otherwise, everything else works fine. I like that I can rename my accounts and toggle ones on and off from view.

Firstly, you took away the ability to use my Apple Watch to check my balance. Your new app has inconsistencies with functions, and it’s hard to find features that should be easier. Your app works worse than other banks, and credit card apps. Please fix your app, the old one was nowhere near this badly designed, even though it looked old. Sure the new app looks good, but it’s designed poorly. Also on iPhone it never saves the device, I constantly have to rename my phone every time I log in to verify. Fix your app, or don’t offer one. I’m better off logging into the website on my computer which I’ve been having to do since the whole it doesn’t recognize my device.