Spur 4+

To many issues and restrictions

My county school system is switching over to Spur staffing agency for all substitute needs. One of the problems and probably my biggest complain is that it does not send notifications to your phone when a new position comes available. Unless you are actively in the Spur App refreshing to see if there are job postings, you will never know. I’ve already missed many. The old app we used would notify your phone when there was a new post. You could also personalize it and select what schools and grade levels you wanted to sub for. You could mark yourself unavailable for certain days and personalize your calendar and availability. Right now Spur App is a hot mess and they need to work on these things so we aren’t all missing job postings. Why would you have us turn on notification settings if it’s not going to work? School starts next week and I can already tell I won’t be picking up as many shifts simply because there are no notifications and I’m not sitting all day every day refreshing my screen to see if I come across a shift. Very frustrating.

Where do I begin?!

The app is alright to work with if you are familiar with telephone and computer applications already. If you use computers and phones regularly you shouldn’t have a problem... but actually working for this company is NOT the way to go. Poor correspondence in regards to real issues - such as money and having things taken care of in a timely manner. The main office staff have a tendency to drag their feet on issues that are important to you - the employee. Their resolution for everything is... “ that money will just have to be put into next pay check.” When in the mean time.. I’m only getting paid somewhere close to 10$ an hour - and whatever little bit of money I worked for I want it when it’s due - I shouldn’t have to forgo on funds that should be in my account on time because of your lack of professionalism and correspondence with your employees. I sent about 5 emails to my spur rep a week in advance to take care of several issues regarding log in times and conflicts with my site manager - I Still have yet to hear back from anyone In regards to that. If I wasn’t already with the school of my choice I wouldn’t suggest going thru Spur at all. They are absolutely ridiculous and show complete disregard for the employee.

Developer Response ,

Issues - especially in regards to pay - are extremely important to us, so we want to be sure your issues have been resolved. Please reach out to our Director of Support at feedback@spurjobs.com, and she'll work with you to make sure you have the help you need and the best experience with Spur. We appreciate your feedback and are making improvements to time tracking and punching. - Melissa

Not my favorite

I’ll try to keep this to just the app performance, but that’s hard. I’ve worked for spur for a year now.
-The app glitches and causes all sorts of problems with clocking in and out and verifying your times.
-If you cancel a job less than 12 hours before you are scheduled to start, they will call and email you and harass you about why you had to cancel.
-They are very pushy, even when just calling about an app issue.
-The app has come a long way, it used to be a LOT worse, but there are still times it freezes on me.

Developer Response ,

This is great feedback. We've dedicated a lot of time this month to fix the issues that caused glitches. We also always want to improve your experience with our support team and would love to talk to you more about this. I hope you'll reach out: support@spurjobs.com. - Melissa