SpotOn 4+

Close but with a big flaw

I’ve tried the app a few times and successfully ordered food. Each time though it wasn’t as seamless as other apps, so this one falls below the standard. Mainly, it has not saved my credit card at least once if not twice. Also, when I try to enter my card on ngo, pasting is disabled so I have to check 1Password for my card number then switch to spot on to enter as many digits as I remember then back to 1Password (unlock with Face ID again) then back to Spot On to enter more digits and repeat as many times as necessary to get it all entered. It’s enough of a pain for me to call it out here. Please fix the pasting issue or just add Apple Pay to make this app way more useful in my opinion. Thanks.

Terrible password reset process

I’m quite surprised that I got into the app, but through some persistence and careful guesswork, I managed to interpret (and follow) the password reset process. I almost feel like clapping for the developers - you did it! Except yikes, precisely why did you design it exactly that way - to keep everyone out? I could report the several flaws that I ran into if that would be helpful, but I only want to type them out if someone is listening. And honestly, why can’t a person on the inside notice what’s wrong, anyway? I’ve found that most problems occur because nobody who is in charge has ever encountered or had to face the issue, so I hope this message reaches someone who is now willing to attempt to reset their own password without thinking about anything they already know about the process.

Developer Response ,

Hi cricket-218,

We are terribly sorry to learn that we have let you down. Your constructive criticism will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention. We are always looking for ways to improve. Please email us at consumersupport@spoton.com and allow us the opportunity to make things right by you. We appreciate your time and do hope that you will reach out to us soon

Wish I could give 0 stars

Seems like this app is a scam. Had issues with a food order and couldn’t cancel it because there was no option on the app. There is no record of the order on the app, pretty sure it’s a scam. Placed the order on a Friday and contacted the app customer service immediately and they said they would get back to me within an hour. Fast forward to Monday and still never got a response. I had to contact them again. Finally someone reached out asking for the restaurants information but after I answered no response again. I reached out again on Tuesday only to get an email saying that I need to contact the restaurant. I deal with DoorDash, Ubereats, and grubhub all the time and I’ve never experienced this. There was legitimately 0 effort to help me out, again because it’s probably a scam. I don’t recommend anybody use this app, it’s complete garbage.