Spiceworks Help Desk 4+

Big letdown from previous version

Selecting any view except “all tickets” yields a 404 error. Much of the time when commenting on a ticket and hitting the send button, the send button spins for 5-10 seconds then stops without posting the comment. Ads are precariously close to the send button, resulting in constant accidental clicks on the ads. Poorly designed and implemented compared to the old version.

Developer Response ,

Thanks for writing in to report the issue with 404 errors. We've resolved this error now in 1.1.9 - just upgrade and you should be good to go! This was a temporary issue caused by a service side problem which we rolled back until 1.1.9 was released. Sorry about that!

It’s functional.

It’s like when your not really handy but you own a house so you kind of have to pretend to be handy sometimes to save money and all of the sudden you have a plumbing issue and have to rip up some drywall and reroute some piping, but praise God…with a bit of effort and a little bit of money you fixed the issue and your bathroom sink becomes functional again…but fast forward 2 years later and you still never finished the job and made it look nice by patching the drywall, painting and whatever else.

That’s this app, it’s functional, at least in my use-case of walking down a hallway being stopped and asked to fix another issue and with only my phone handy I can put in a quick ticket for myself and my team to see instantly.

However…there’s no dark mode, and that alone necessitates an uninstall, and the last update was 1 year ago, so yeah it’s functional.
Nonetheless the functional nature of this app prevents me from uninstalling but propels me toward this review in hopes that others agree and the developers decide to put a bit more effort into this thing.

That said thank you anyways, this could be a really wonderful app with a bit more effort. Keep it simple, add some features and update more often.

Notifications Repeating Many Times

It seems like starting in October (or perhaps with iPhone 15) the notifications from this app repeat 5+ times. Every notification does this, so I can rack up dozens with a single ticket response.

Clicking on a notification from the Lock Screen always produces a 404 not found message until I refresh the app. This has been going on for months. There was an update to fix a 404, but the problem persists.

I have currently uninstalled the app to avoid my phone blowing up endlessly all day. I do enjoy Spiceworks and this Help Desk, but it’s performance has degraded over the years.