South Block 4+

Still like the app, but ever since they updated it am unable to customize orders. I have tried repeatedly to add or remove toppings but once in the cart, any changes or additions revert back to the original. Not sure if this a glitch for anyone else

I downloaded the app when the promotion was running, and the deals they offered were great.. but I’ve run into significant issues twice trying to redeem them.. and only used the app twice. The first time, I tried to use the free classic smoothie reward (separate from stars). It wouldn’t work via pickup order, so I went to the cafe to order there. Seemed like everything went through fine after some troubleshooting, but it charged me 200 stars for a large juice (?) retroactively. The next week, my sister attempted to gift a friend and I a bowl and smoothie via separate orders with her rewards and it charged her for both instead. We ended up needing to go to the store in-person to pay so she could get a refund. Use with caution.

I never write reviews, but this experience is pretty pathetic for a company of this size. I was trying to order ahead of time, but couldn’t because it wasn’t finding my account and tried guest checkout but there was no Apple Pay option. Drove to the store. Employees were confused about the app but mentioned there was a bunch of mess with the new app. I signed up for the new app in the store, but because even with an account the new app DOESNT have Apple Pay, I couldn’t pay. So now, I resort to paying the cashier but they were unable to find my account. Ended up paying cash and not getting any points for my purchase because they couldn’t find my account. All this for a dang açaí bowl. Old app worked fine. SMDH!