SkinSAFE: AI Skincare Scanner 4+

Needs work

As a newer eczema sufferer this app is helpful but there are a few features I wish it had. I’m a UX designer for reference so these aren’t just from a user perspective.
- Ability to add a product without scanning: this would be with a credible link, photo, and the ingredient list. I think this would increase the availability for people to add products and be more helpful in the long run.
- The date the product was added: ingredients change in products all the time, and it would be helpful to know when a product was updated or validated, or both, so we can see how accurate the ingredients are today. If the product is added later with a different list, the product could just update accordingly.
- On the note of ingredient lists, I wish it would keep the list as a normal list, and in order that they’re listed on the product.
- In terms of the tags/call outs: if it says it’s not safe for eyelids let’s say, it would be helpful for the app to identify which ingredient(s) are getting flagged. This is helpful so we don’t have to click on each individual ingredient.

App fixed!

Recently left a review with concern over the refine & sort by feature not working correctly on my phone. The next update included a correction for this. I have never had a company actually pay attention to a complaint like that and correct it. They corrected it faster than I could even respond to their inquiry about my issue. I was not expecting someone to reach out about it, so I was not actively looking in my messages. Anyways, the point
is I can now use this app on the go and the refining feature works flawlessly! Thanks! I really depend on this app for a quick reference. Now that I can use the app fully it is worth every penny!
I have changed almost all products I was previously using, SkinSafe really made that transition possible. Having a list of 100 ingredients you are allergic to, each with 100 different names, makes it difficult to constantly cross check everything, but SkinSafe does that for you, and that’s invaluable. It has saved me so much time.

I haven’t had any issues with the accuracy of ingredients, they seem to update those as well, quite frequently.
All the irritation and breakouts I was experiencing before are now completed cleared. Now I use the app mostly for maintenance for when my products are out of stock, it helps find an alternative. If I scan an item that ends up not being safe for me, SkinSafe shows you similar products that are safe, which is great! Anyway thanks again for the update!

Developer Response ,

Dear Krisistired,

Thank you again for your detailed feedback. We’re sorry to hear about the difficulties you’ve been experiencing with the refine and sort features. It seems like the "Apply" button may not be visible on your screen, which would explain the issue you're facing with confirming your search selections. This is something we've never encountered before, but we will certainly investigate.

To help us resolve this, could you please provide your device details, including the screen size and OS version? This will allow our developers to better understand the issue and test on similar setups.

We truly appreciate your patience, and we’re committed to fixing this as quickly as possible. Please feel free to reach out to our support team at sshelp@skinsafeproducts.com with your device details.

Thank you again for your support, and we look forward to resolving this issue for you.

Warm regards,
The SkinSAFE Team

Better since update - but still needs improvement

I appreciate that the app now tells you which ingredients in a product are unsafe for you instead of just telling you the product is unsafe.

I do wish they would do a better job of auditing / combining submissions. I search for facial cleaners for example and it looks like there are 150 results that are safe for me when in reality there may be a third of that. The same products are listed over and over again, some because one is the 3 oz versus the 8 oz and some because an extra word was added in a submission (I.e. hydrating facial cleanser versus facial cleanser) even though it is the same product. Very frustrating to scroll through all the duplicates.

Ideally they would allow for custom lists as well. After scrolling through all those duplicates, if I find a product I want to try I would like to add it to a list so I don’t have to search for it again. The only two options currently are use daily or got a reaction. I use favorites for something I’ve used and like whether I am currently using or not.

Developer Response ,

Thank you for taking the time to share your valuable feedback with us. We understand your concerns and appreciate your patience as we continuously strive to improve the SkinSAFE app experience.

We acknowledge the issue of product duplicates and understand how this can be frustrating. As you rightly pointed out, some products have multiple variations, such as different sizes or slightly different names. Please keep in mind that sometimes the same product can have multiple formulations. To address this, we are flagging these variations at the product level to make it easier for you to pick the right version. We are actively working on refining our product database to minimize these duplicates and provide a more streamlined search experience.

We're excited to share that we're in the process of developing a more advanced search feature. This will prioritize the top 10 products that match your 'Safe for Me' preferences based on safety and availability. We believe this will significantly enhance your product search experience.

Regarding your suggestion for custom lists, we completely agree with you. Currently, we offer three types of lists: 'Favorites', 'Use Every Day', and 'I Reacted'. These can be directly tagged to a product from the search results. However, we understand the need for more personalized options. Therefore, we're working on introducing the ability to create custom lists you can name according to your preference. This feature will allow you to save and categorize products more effectively, reducing the need for repeated searches.

We value your feedback as it helps us to improve and serve you better. Please continue to share your thoughts and suggestions with us. We're committed to making SkinSAFE the best possible resource for your skincare needs.