Sick: Healthcare delivered 17+

I’m an actor in Los Angeles that needs rapid Covid tests for being on set. This week I decided to test out Sick. (An unfortunate name for an app, but I set my brain for the “80’s Hip Hop definition of “Sick” :-) ) Setting the info up was easy. The test itself with the RN live help and the doctor verification was friendly and the negative test was in the app that I saved off while still on the video call. That is the four stars The star off. THE DELIVERY yes. I understand that the backlog of getting tests to homes is daunting. But sincerely: I could have driven to Kaiser three times and got the test than the five hour wait to have it delivered. When the driver finally got a hold of me he assumed I gave up. I said I was still at my home, and even sent a picture of my porch table he could leave the envelope and ring our doorbell Probably out of embarrassment he left the kit on the porch table and never knocked. I was informed by the app. So yeah. Better delivery would be good… THE APP KEEPS PUTTING ME HERE. Well here I am. I hope maybe it will now stop sending me to the App Store for an already downloaded app. If this bug issue can be fixed it would be also…A Good Thing. All relatively new services has growing pains. Fix the delivery and this app and Sick is five star golden. Shaun Landry-Summers

I tried out the sick app a few days ago. I had an appointment for 9-11. I’m not usually an early riser but I wanted my results early. I received a message the day before my appointment saying that the driver may be delayed by minutes or hours. I waited through my appointment time and received my test 2 hours later then my appointment time. I would have liked any other indication of the location of my test or where the driver was. Then once I received my test I had to wait another hour to see the telemedicine doctor. He was very nice and the process was easy but my test results didn’t get picked up til much later. I received my results promptly but they were hours after my original appointment time. I understand that there is a lot of demand right now, I just wish there was a bit more communication on the location of my test.

Also the app says I have notifications but when I try to look at my messages, it vanishes. Then when asked to submit a review, I was unable to reopen the app again and it would only direct me to the App Store.

Overall a good experience but was a lot of waiting around.

I needed testing at home. Thought this would be a good option. Once i received my kit i waited online for the live telemed meeting & literally was stuck in a que for 7hrs!!! Every time i would get close to next i would get bumped back up to #80 I finally got seen for my testing & was told that on their end it was indicating that i was holding in the que for only 30min. I set my tests out as instructed for pickup & they didnt get picked up until very late the next day. Worst then that, i never got a result & have been texting, calling, messaging & trying every means of contacting them to ask where my results are. After 2 days i was forced to search & find a place that had avail last minute testing appointments, pay for a rush test & make it out the house to go test elsewhere with all my children (one of which was sick & couldnt be left alone) & stand in line outside in the cold because the testing site was over crowded & backed up. To date, no one has responded to me & i have no results still 6days later. Unfortunately i paid for this service & as of now, have been ripped off. My tests were registered live in the meeting by the barcode & the vials also had my name, DOB & barcode that is registered on my account & even sent a picture of the vials with the info from the contact number attached to my account. A total inconvenience & waste of money!