ServSuite Mobile 4+

As of today, they just got tagged by apple for trying to avoid the app fee. They told us we had to update over the internet and not the App Store because it took too long. So that was a lie, we now had to delete the current app and revert to the outdated one on the App Store. A few months ago they were hacked and some of our customers invoicing stopped working. We had a customer who had not received a bill in months, we asked ServSuite what was going on and they literally said, “that’s strange, we don’t know why that happened.” Their direct mail takes up to 30 days to send out invoices, so we now print them off daily and mail them. The email billing doesn’t show up as your company’s name, and often goes to customers spam. I’d love to write a novel about how bad this company is. As an owner and user, we are now looking to move to Another software. Run from this company, find a company where their app will work for more than a week.

My company has used ServSuite since 2015, and it has been absolutely nothing but problems, both with this mobile app and the desktop system. You might get lucky and have everything work as it’s supposed to for a couple weeks straight, but over these 7 years we’ve operated with half of their services not working at any given time. Their customer service is atrocious - we’ve had at least 20 tickets open with things that aren’t working for YEARS and they do nothing to address them. The cost of anything custom is astronomical and it takes them months to complete.

The software was acquired by another company called Service Titan a couple of years ago, and they promised to be customer support driven. So far it’s just been a total mess and the software and interaction with the company has functioned worse than before.

Do yourself a favor and go with literally any other option

This has been hands down the single worst app I have ever used. I am using the app as a technician in the field and have never had one day where it actually worked as expected. I have to log out & log in after almost every single service entry. It constantly freezes and won’t respond unless the app is killed and restarted. I only deal with a small part of the system and I hear from others that it only gets worse. I guess I should be happy I don’t have to work with the desktop app… If an update is released, it’s probably just a change to the version number. If you’re looking for software like this to fill your needs, you should do everyone a favor and keep looking.