Sentara MyChart 12+

Information at your fingertips

I enjoy being able to access my information at anytime. Previously you had to wait so long on the phone while the staff address other patients’ concerns or the office would be closed by the time I get home so you’re restless all night awaiting what could be serious results. I also like knowing what my lab results mean. You hear that your numbers are low or high but this lets you know what your range should be. I love being able to see my bill and not wait for it to come in the mail, I enjoy telehealth; being able to talk to a doctor sooner rather than later. There’s a lot more I enjoy about this app but I believe you get the picture. Thanks for asking!

This App is strictly for your Dr

Recently I had a pretty major back surgery, and was encouraged multiple times to download the app. “You can schedule your appointments, see your own test results, track your health, contact your Dr or staff, refill prescriptions, etc. That all sounds great, but I’ve tried to contact my dr multiple times through the emails on the app, tried to refill my prescription 3 + times, nor could I get my test results. I never received one response to the multiple requests for prescription renewal, never got a response to my increased pain and decreased mobility complaints, nor could I get anyone to contact me about getting copies of my test results so I could turn them over for my short term disability claim.
To sum it up, this app is strictly for your Dr to contact you, track your health, and better review your past appointments and labs. All in all it seems like a great app for your Dr to better track and contact you, but it doesn’t go both ways....

Update: One FULL WEEK later I finally received a response to ONE email...so they do receive the emails on the other end and I guess just choose to ignore them? I don’t know who to blame. This app is for THEM, not YOU, and Sentara’s post op care in general is just lack and lazy.

Developer Response ,

We apologize for your negative experience. Please contact 1-800-Sentara and our team can help you address your concerns.

Crap App.

I’ve been trying to clear out my unread messages in this application. It has crashed six times in the last 20 minutes. Sometimes it logs me right back in and other times it makes me put my password in. I tried to sort my unread messages and it worked at first. No when I sort that way it tells me I have no unread messages even though there are 68 unread messages.I spent almost half an hour just trying to clear out my unread messages and it’s slow and difficult.
I received two messages asking me to fill out the attached questionnaire but there’s no questionnaire attached and I don’t know how to find it. Didn’t receive all these messages telling me about the appointment change all the messages say is check your appointments. What a waste of a message. I had to change my rating to one star because it crashes every two minutes. Also, when I sort by unread messages it shows me a list. But after I read the first message it then says I don’t have any unread messages.

Developer Response ,

We're sorry for this inconvenience. Our team has fixed the issue. Please visit the App Store and update to the latest version of the app. If you continue to have problems, please contact us at 1-833-351-HELP.