SECU 4+

Satisfaction Guaranteed

As a member of the State Employee Credit Union, I love my state employee credit union. It has truly been a blessing to me and my family and my time of need they came through for me in abundance I’ve never seen or had a bank account with the bank that came through the way the state employee credit union came through for me and my family. I am so grateful that I am a part of a family, that’s in your time and need is there I also I voted and I voted for someone that brought Vance Granville Community College to be number one and I pray that everyone else voted. I know that I don’t have to tell who my vote was for, but I voted for Mrs. Stephanie Williams. She brought Vance Granville Community College to be the number one in all community colleges and I was so grateful to be a student at the time that she was in leadership there. Let’s continue to make our State Employee Credit Union GREAT. I would also love to see the credit union go back to what they had started to doing the taxes that was a benefit to every member.

Just joined and it’s already a poor experience

My dad has been with this financial institution since I was a kid. He convinced me to leave behind WellsFargo to join SECU. It’s $25 to open an account correct? Well I opened the account with $25. So tell me where my $25 disappeared to? It’s not in my checking. Now, I went to the physical branch to deposit over 2k in savings same day the lady miscounted by hand $200. I informed her that her count was off and she apologized and recounted by hand and realized her mistake. I then realized my mistake as well was listening to my dad. I wonder how many times his money was miscounted. My $25 is still missing SECU. Would love to have that back. Actually I would love to just take it all out and stay with WellsFargo and Navy Federal never had any issues with either financial institution.

Developer Response ,

Thank you for your feedback. Unfortunately, we are unable to fully address your concerns through this channel. For further assistance please visit your local branch, contact us through secure messaging, or email info@ncsecu.org for further review. We apologize for any inconvenience you have experienced during this time.

Behind the times

NCSECU needs to modernize their entire “banking” process. You never get answers, only transferred to someone with a different title behind their name and then all you get out of them is “we’re sorry…we appreciate the feedback…” is that so? Not to mention they refuse to allow any third party application connect via PLAID! I know, in my heart of hearts, it’s because of whatever relationship they have with Quicken. If I choose to give permission to whomever to access my bank account, is that not my right? I love the folks at my local branch, but the decision makers, well, that’s another thing. My husband and I couldn’t even apply for a loan until he joined NCSECU? What kind of nonsense is that? Like I said, behind the times. Credit Unions like this are the reason so many people are going to online banking. Where the make the decisions, they’re not made for them. god bless it. I will say, killer rates for car loans. I’m just so confused as to why they deny their members access to extra funds when they need it. Especially since you
have to wait to open a SALO account AN ENTIRE YEAR after you’ve closed yours. Behind the times.

Developer Response ,

Thank you for your feedback. Unfortunately, we are unable to fully address your concerns through this channel. For further assistance please visit your local branch, contact us through secure messaging, or email info@ncsecu.org for further review. We apologize for any inconvenience you have experienced during this time.