Seat Alerts 4+

Good app, latest update made it slower

I’ve been a happy user for quite some time and mostly use it at boarding time to see the seatmap and then request a new seat either at gate or in the Airlines’ app. This means I can be checking multiple maps on different legs quite quickly.

However there was a recent update that has made it more “clunky” to use. Where one earlier could start to type the IATA codes immediately there is now a delay of about a second before the cursor appears and let you write. This is the case for the airport field and the airline field, but the flight number is fast as it used to be. It’s not critical but it’s annoying to wait for the cursor when in a rush. I’ve actually used it as I was talking to Check-in to make sure he was telling me the right information. All delays in the app can make me unable to check concurrently with the agent.
I’d appreciate a fix for this.

Clunky interface

I bought a paid seat alert for specific seats. I never got an alert but I found one of those seats open checking the airline's app on my own. The developer said in addition to selecting specific seats, my alert needs to set specific flags for whether those seats are premium, paid, or blocked.

I have no idea which seats are premium, paid, or blocked. I would think a modern app would automatically select the correct options if I request specific seats. But not here.

Just be careful with the paid alerts. You need to have all the flags set magically to the correct settings for it to work properly.

Developer Response ,

As we explained to you over email, we don't see the type of seat an Occupied seat is (premium/paid/normal) while it's Occupied, so no we can't do that automatically. Blame the state of airline technology, it's not something we have control over. As we also explained, not everyone is as lucky as you to be able to get those elite Premium or Paid seats, so we don't alert on them by default (this is explained in our Help). Since you are a frequent flyer, you would probably know that a window seat is a Premium seat not available to everyone.

Mickey Mouse Programming

This app has no link to an actual by date database. In Seat Guru, all I need to do is enter the airline, flight number and date and the aircraft seat configuration pops up. In this app, you also need to enter the start and end airports! The graphics are kindergarten quality and difficult on the eyes. I deleted this app within a minute of seeing those graphics. It’s 2020, not 1976, so your graphics should at least be clean and easy on the eyes rather than pixelated nonsense that you have now. One of the worst apps I have ever been introduced to.

I stand by my comments as they are accurate. Your rebuttal didn’t take into account anything that I said, other than counter-point it. The above is not an insult as you people call it but is an accurate assessment of fact.

Developer Response ,

Not correct, we get live seat map data direct from the airline reservation systems to show the actual occupied/available seat data. SeatGuru does not do that, it just shows generic ratings of seats based on general aircraft type and doesn't reflect occupied seat status on specific flights. This is why a city pair is required, to identify the specific segment of a specific flight/date.
Before you insult us, please take the time to understand what the app does, thanks.