SBSU-State Bank Southern Utah 4+

You cannot look up your bank account numbers, even when you log in, nor routing numbers. Maybe the latter is possible but I can’t find it.

I need a new card sometimes (when my magnetic stripe goes bad) but I can find no place on the app to request a new card. If you need checks, same problem. There is no way I can find to order and pay for them.

You can’t set up a biometric device if you follow instructions as you log into the app. Recently our biometric ID stopped working. It told me you to do it by going to Profile -> Profile Settings -> Biometric Device to set up. Luckily I finally found I could do it under Authorized Device Enrollment, not Biometric Device.

The Help menu isn’t actually any help. It tells you a phone number to call for help—it doesn’t give app guidance/help/response to Qs, just a Customer Service number, so I guess I wait to call when the bank is open.

Altogether, it is a great small-town bank with excellent in-person services, but unfortunately the app feels programmed in a way that reinforces the small-town bank theme.

Hi, we appreciate your feedback on these items. Our app will be getting an update soon to address some of these issues. Please contact our customer service department for any login issues 1-800-662-1788.

This is likely one of the worst online banking experiences you can have on a mobile device.

The app is incredibly slow even to open; and, even after opening, it will take quite awhile to get into the actual app after logging in. Once you're in the app, you'll struggle to navigate its "simplified" and "upgraded" user interface. Want to deposit a check on mobile? Good luck finding where to go. The online services sure won't tell you how to navigate to that part of the app, likely because they don't know, either. Even if you get there, good luck getting the application to work.

Every time I need to do something with this app, I groan. I look for reasons not to. I want to use this application as infrequently as possible due to how poorly it is designed, how slow it is to function, and how many features are hidden away or simply do not work most of the time.

Hi, we are sorry for your experience. Please contact us at 435-865-2300 so we can look at your specific issues you are having. Thanks for your patience.

Why did the camera stop taking automatic pictures when hovering over a check? In March it worked so well and as I got the check in focus the camera automatically took the picture.

However, today I had to take the pic myself and it had to include so much of the surrounding area rather than just the check.

Hi, our recent update changed this feature to be compatible will all phones. Thanks for your feedback.