Santander Bank US 4+

Not being able to get a replacement card more quickly (walk in) like TD Bank is frustrating. Also recently attempted to report daughter’s lost debit card as a joint account I have access to I was blindsided when online Card Services caused me to block my debit card & main source of financial access, on New Year’s Eve with NO ability to have Lead Mgt unblock it with major proof of who I was with card in hand needing to wait at least 2 days at $30 or 8 days free on a major holiday ALL due to online features being limited in not only not indicating which account or card was being check as lost until after confirm & also should add a safety feature option asking person to confirm account they are about to block is correct! Either of two steps would have prevented this unfortunate incident. I was thankful to the manager I spoke to who made suggestions how to deal with financial bind this put me in & waving the $30 2nd day delivery fee. This also happening on 1st of month caused me to miss receiving renters payment & having to reset card info & inconvenienced my renters as well. This could all have been easily prevented with Santander making minor improvements to be where competitor banks are. If making a change in banks did not involve so many changes, I would have moved over the incident & May still at some point in near future if more innovative changes aren’t made for convenient banking. Thank you for this opportunity to give feedback.

The app is fine I just wish I few things were better. Like when I go on the app I should have the option to view a digital card. I should be able to copy and paste my account routing numbers. So that it can be used online and not jumping back and forth between apps to see the number.

Also, transaction notification comes to my phone late sometimes two days after the transaction. When it should happen soon as the account is used this would help people respond faster when unexpected transactions happen.

It’s a lot to ask but maybe a reoccurring bill section to help with budgeting for people. They can see it at a glance and not have to connect their account to a 3rd party app. (Ex. Truebill)

There hasn’t been a time where I tried to deposit my check my mobile banking where it has constantly caused me issues. I’ve never had this problem before and after I had this last update, it’s constantly telling me to get closer to the check that I’m depositing through the mobile banking app, and when I move far away from it it tells me that I need to get closer again, or to use a dark background when I already. They need to fix that contact us phone number that they have listed in the mobile banking app because it does not go through. I have to constantly slip between the dial pad and the app in order to call somebody and it’s just annoying and I’ll be able to quickly just press the button and it just start dialing because of random extra numbers being at the end of the actual phone number. It takes forever and a day to get in contact with somebody. But when you finally do, that’s probably the only reason why I’m giving them to Star’s is because the people there actually help you and are very considerate of the time that you’re putting towards getting the issue fixed and they do everything in their powers to make sure everything gets resolved till at least thank you for them hopefully that you guys take into consideration to fix things.