SalonCentric 4+

Great visit

You know what was wonderful about the visit is I was greeted just about at the door with kindness and just ate was amazing the two girls and there were absolutely great with these times the way things are running. Y’all have a great team to run that business it’s the business on Martin Luther King North I don’t know the address offhand but what a bunch of great people amazing y’all did a great job and hiring them I’ll be back how do they hook me up with the app and bought a few Things just amazing. I’m 72 years old and I have never been treated like that. Awesome awesome thank you for your time. Surdi Tom

Really???

I’ve spent days trying to get this app to work in my favor. This is like Fort Knox trying to get your information updated and then for the app to work with your updated information. Apparently I had an original account back 10 years ago before I had the app and that’s what started the whole bottle of wax. I tried to create a new account, but of course they said I had an account which I did not remember. The in-store clerks can’t help you must call customer service. So I wait for the phone to get answered eight minutes and five seconds. Spoke to a lovely lady. She took my new information down and said that it would take a day or two to update the information but you should be all set. Well I’m not all set & as usual I’m spending more more time trying to get into the system. All of this to go and buy one product. I can’t believe I’m doing this for one product. That was the start to get me into that beauty supplier from the one that I’ve been in. I think I’m just gonna stay where I am and say the heck with all it is time wasting aggravation. It is beyond belief even after forwarding a copy of my license. Never had such a time and I’ve been in the business since 1977. Good grief.

Developer Response ,

Thank you for reaching out, and we're sorry to hear that you are experiencing problems with your account. Please reach out to us directly at SCAppFeedback@SalonCentric.com and we will make sure your account is updated so that you can use the mobile app and website.

Annoying

I made a purchase over the weekend when the app froze while purchasing. I never received a confirmation email and the app AND website both showed I had not made any orders. So I reordered. It turns out that the first order had went through and now I had over $120 worth of double products that I did not need. The call center was closed since it was a Saturday so I opted to send an email, knowing I wouldn’t be able to get in touch with anyone until Monday (today), which was fine. I received an email this morning saying the order had been cancelled and I should be expecting a refund for the second order. Then an hour later received another email basically saying “oops it’s already processed and you’ll get a credit towards your account, call customer service for more info.” Customer service is beyond backed up due to COVID-19 and have been on hold for 30 minutes. I’m upset that the app is so glitchy that it caused me to double purchase something that I won’t be getting my money back for. I don’t need a credit in my account, I need my physical money back.