Safeway One Touch Fuel‪™‬ 4+

This is one of those apps that has benefit almost entirely for the company and not for the user. It does provide directions to the nearest Safeway, but Google maps can do that much better. It doesn’t tell you what the prices are so you don’t know whether it’s worth a trip. And as for paying with the app rather than with a credit card, what’s the point in that? The credit card gives you lots of protections without sharing all your personal information with Albertsons / Safeway. This is one of those apps went up to a loyalty program that really has very few benefits. And then there’s the app itself, not great. Don’t waste your time.

I stopped using the Tom Thumb branded version of the app and moved over to the Safeway branded version. That fixed the issue where it would work at all. However, the app doesn’t apply the discount that it shows when activating the pump. One time, it wiped out my discount and it wasn’t applied to my purchase even though I had the button selected in the app….so I lost about $17 on that fill up!!

I spoke to an attendant and she indicated this is happening broadly and it’s even happened to her.

Please fix this issue!!….especially since it’s a known issue affecting many others!!

Used it for the first time today. Really liked when you’re at the pump, you select pump number, you can use your rewards and you start pumping. What was the downside is when I was done pumping and put the nozzle back. The app didn’t give me a digital receipt. It just kept saying “pump is activated”. I didn’t know when I drove away if my card was still linked to pump. I had to pull over and check receipt history to see I was just charged for my fill up. If they would fix this issue, it would rate 5 stars.