ROOT SPORTS 4+

Bad update

After they did their last update to the video player 3 days ago the Quality is garbage not a clear picture like it used to be before the update, I use this app for the blazer games. But the picture Quality is not as good at all it’s blurry now. they need to go back to where the app was before the picture was great for the first preseason game for the Blazers it was perfect, and then after the update happened three days ago and I watched the blazer game last night it was crap & very blurry even when I’m in Wi-Fi it’s blurry I don’t know what they did with this last update to the video player but it’s not good at all it needs to be fixed ASAP I work 2nd shift so I use this app to watch the blazers when I’m @ wk. if the Picture quality video player was not blurry they would be getting five stars for me but until they get it fixed it’s a one star for right now

App deserves zero stars

Not surprised this app has a 1.5 star average! Comcast is a provider of Root Sports the TV Channel but Root and Comcast/Xfinity can’t come up with an agreement so we can stream this on our mobile devices and Tablets??? Root is in bed with DirectTV! All root tells customers is to contact their TV provider to ask them to allow live stream of root sports. It’s been years of this exact same crap. Root please stop telling us to contact our TV provider! Clearly this doesn’t work and it’s your job Root Sports to contact the TV providers and come up with the agreements that will be required for live stream. Your just wasting our time by asking us to contact our TV providers who obviously aren’t going to do anything about it!!! App installed for 30 seconds gets a 1 Star review which should be zero stars if possible and now it’s deleted as it’s completely useless for me!

Developer Response ,

Hello, we understand it can be frustrating but, games will be available to those viewers who subscribe to a cable, telco, or satellite pay-TV provider that carries Root Sports and has agreed to allow their customers access to the streaming service. While we are trying to get more TV providers to authenticate to our streaming platform, if you are not able to stream our games, please contact your TV provider directly and ask that they provide you access to stream your favorite home team on Root Sports.

Terrible

Refused to connect me to the Mariners game, even though I've paid for it (a lot!). Was on my cable provider's tech support for 70 minutes trouble shooting, they tried to contact Root tech support, failed, and told me they thought that "everyone there has gone home". Whatever the issue is, they both bear responsibility for this failure, since their companies have partnered on this. In fairness, when I watched the game the day before, it worked flawlessly.
However, for the premium price we are paying It seems that more effort needs to be made on their side to provide a much more customer friendly and premium service. I missed the entire game while on hold... an extremely frustrating experience.