Rondout Savings Mobile Banking 4+

THE WORST. Tried to use mobile app. Locked out. All the security questions I answered said was wrong answers which they were not. Called for help. They said I haven’t use mobile app in two years & it was inactive. I use this all the time but tech help can’t see any transactions I made in past two years. I need to go to the bank to sign up again. I go to bank , they’re no help. Manager actually told me I can look at transactions on my husbands phone. In other words I have no access to my accounts. I let them know what I thought & walked out. Changing banks immediately.

Have been using the app for ages , went to log in it asks me a security question (which it has never done in the entire time I’ve used it) I entered what should be the correct answer but it would not accepted. Tried a few more times to check for case sensitivity and now I’m locked out. This is the opposite of convenient. If your going to suddenly require doubly authenticating ,you should let you users know. The app is worthless now and I’m going to have to waste time on the phone. Ugh.

Would not let me log in, asked for information I never gave it in order to change password, and even when I used to use it it told me barely anything useful and would not let me manage my money AT ALL. Don’t get the app, don’t even use this bank- they screw up my mortgage all the time!