rmResident 4+

The app is convenient for paying rent but there should be an option to pay less than total balance due. I think Residents should have the option to pay rent and then go back on the app at a later time to pay the water or however the tenant needs to pay. The fact that it’s all or nothing just makes it easier to get behind or have fees build. I myself am in a position to where it would be much easier to pay my rent and water at separate times. THIS REALLY SHOULD BE LOOKED AT CLOSER AND CONSIDER CHANGING IT.

Hi Mzbellas, partial payments are available within the app, however, that feature is available at the discretion of the property manager. Please reach out to your property management company to see they will allow this feature on your account.

Please add back the display of how much I owe or how much I've paid ahead of time that used to be on the Pay page in the app until some time within the past week, when it was removed. People need to know exactly how much their landlord's computer system says they owe when they're trying to pay. Some people also want to prepay a certain number of months of rent, and it would be very useful to them to know what amount of credit they've built up according to their landlord's computer system.

Hi Rarrikins! Your landlord can actually turn on this level of detail for you to be able to see transaction history within the app. Please reach out to your property management company to enable this feature.

We used the app just fine, then this month I thought to set up autopay. I got to the final page and never click the button to complete the autopay set up and exited out of the app. So I never completed the auto pay set up. I got no confirmation for the auto pay being set up not an email or a confirmation of any kind. If I had I could have gone in and canceled it. A few days later, the automatic payment came out and was processing out of the wrong account cause an NSF fee and us being late because we couldn’t transfer all the money at once to the account it was pulling from. Now I’m hesitant to use the app.

Hi 23200119, please contact us at rmresident@rentmanager.com. We would be happy to help review your autopay setup and make sure it is connected to the correct account.