RIPTA Wave 4+

Delays a lot and crashes

This app worked great for me the first month... ever since then it has been giving me issues! It was slow, it was not connecting on 2 occasions and now it’s actually NOT allowing me to even open the app as it crashes as soon as it begins to open the screen for use. It still has my money on it and I have to continuously annoy the drivers that the app is not working. I have plenty of space on my iPhone, I have no issues with my other apps! This is literally the only one giving me issues as I’ve deleted it and reinstalled to check if the issues would stop but no it did nothing! I’m not paying for rides while my money is on the card! They should allow a method to pay using the same barcode on the actual website since they allow you to sign in to your account but that’s not the case either. That would work great for when these issues are happening so we can still have access to use the money on our accounts. Love the app, just not when I’m getting issues as this one for 1 week now

Money Issues

This app, at first (though tricky to learn) was useful and convenient. Loads per device. Bot many alternative options. But the new update is horrible. I would load money to a device it would glitch and load it to another, or would erase my card so i would lose money. Tried to get money back but they didnt do refunds. I missed buses and wasted money because of this app and costumer service is really poor. It didnt even respond consistent, i use it one day on my device worked fine then the following day it crashed and again lost my money.

Developer Response ,

Hello, Sorry for the inconvenience caused while using the App. Please reach us out at support@bytemark.co and we will be happy to help and resolve your issue.

Faulty App

This app has a tendency to shut itself off when you select it to pay for fare - I have not been able to use it for the past two weeks because of this issue, and it prevents me from being able to ride the bus because this is usually the only form of payment I have on me. This is not only an inconvenience issue, but it is also an accessibility issue, in that anyone who isn’t able to drive, afford a car, orride-sharing apps needs to be able to safely and smoothly be able to access public transportation. RIPTA, this is a serious issue, and can likely be construed as an ADA violation - please fix the bugs in your app. If you want everyone to switch over to using WAVE, you need to ensure that the app actually works. I should not have to uninstall this app, reinstall it, and sign back in every time I want to use it. What is the point?