ReviewBuzz 4+

App will hardly ever allow me to send a request or on my way message even on WiFi

I should have seen the meager 11 bad reviews and ran!!!! I signed up last Dec, 2019 thinking it would be a good way to increase reviews and reward our employees. From the time we started using it, reviews weren’t showing up on google, our employees weren’t getting credit on their dashboard. I contacted Jon Nerenberg who pushed me off to Isaac Sandoval (their customer care specialist- LAUGHABLE) and all I ever received was useless information, empty promises, and no result. I contacted them on 12 occasions, 3 cases, and $2000 later, I get emails 2 months after sending a question saying “case closed”. Now they billed me for a RENEWAL with no prior notice. I’ve already disputed on my Amex. If this Covid thing hadn’t hit and I wasnt sick all spring, I would have canceled last years as well.

Basically the idea behind this app is brilliant, I love it. But when it comes down to operating it glitches out, it doesn’t register reviews, it only occasionally works. Their customer support people tell you that it is working, that you are doing it wrong, that people aren’t clicking the link you sent. Well trust me, I’ve watched people do it and they do it exactly how they’re supposed to, yet the review still fails to register. I’m still using it in hopes that it improves but if it doesn’t soon then I’m moving on. Once again; great idea, just needs to work reliably.