REVEAL ELD Logbook 4+

ELD will not reset or update

For the past 8-9 months I keep getting warnings and violations for driving over my time and not taking my required break. My log shows the break. However, it doesn’t reset. I have an IOS device and according to customer service,”there are issues with IOS that they are trying to work out.” I have deleted and reinstalled the app, they have checked that it is the current updated version, and I have spoken with customer service, emailed them the screen shots when the violations occur, waited for them to stop “working on the problem “ and get it fixed. It has been suggested that I run a paper log also. Now, I just received an email that tells me to update my program, I click the link, the program takes me to the App Store and I am prompted to open my program. Then I am prompted to update and do it all over again. Not good for business, not good for drivers- AND paper logs are not allowed anymore. Why would anyone jump through the hoops with this program AND run a paper log? It seems as though I have waisted more time with this than is necessary.

Developer Response ,

Thanks for taking time to give us feedback. We've assembled useful information for the most common issues seen by drivers at https://tinyurl.com/2p97jxts. If that doesn't help, contact our support team on 844-617-1100 or reveal.support@verizonconnect.com. Paul, Product Team

Constant crashes and more

This is my first week using this ELD. It is crashed more times than I can count. When it crashes it puts my co-driver on duty and puts them in violation. I was told that I could use multiple devices that way if I’m not near the truck and need to change duty status I can do so. However it does not function as expected. I now wish I had went with samsara. it had better functionality and did not crash or put my co-driver on drive time putting them in violation. This is not user error this is a problem with your programming and needs to be Remedied ASAP!
Update: I’m not sure what you educated idiots are doing, but your eld is not allowing me to split. I took a 7.75 hour sleeper break today and it worked as expected. I then stopped 2 hours later for 15 minutes and when I left the unit eld remove my actual hour away and only gave me 15 minutes remaining. I am now stopped for my 3 hour break and the unit show I have zero hours remaining and is essentially forcing me to take a 10 hour break to be be in compliance! It’s no wonder you have us sign a 3 year contract, otherwise With as useless as this unit is you wouldn’t have any customers. I’m so tempted to terminate the contract.

Developer Response ,

Thanks for leaving feedback. We've assembled useful information for the most common questions raised by drivers at https://tinyurl.com/2p97jxts. You can always contact our support team on 844-617-1100 or reveal.support@verizonconnect.com. Paul, Product Team

Logbook, back office, updates etc

Ever since I started with Verizon connect (ELD), I have encountered issues over issues, it has been nonstop. Issues with getting updates from ELD device installed in the truck, driver had different driving miles than the miles on the back office. I had to have deinstalled and installed new tracking device, but the issues never been addressed or fixed. Receiving emails from customers service personnel about working on fixing the issues but never get the issues fixed. Every customer service personnel I talked with tell me something and issues can’t be fixed. I don’t even know what to do anymore, it’s just whatever at this point. This is not good for business at all.