Renpho Health 4+

Update! CS for the win!

Update: how often is it that you actually get a response from a big corporation? Not often. Renpho came through. I was given a couple tips & tricks & I’m happy to report they worked. Besides what the app tells you when you get the error message, stay on the scale until the display goes off. However, I think what worked was putting a bit of lotion on my feet. I do tend to have dry feet-especially as the cooler months approach & first thing in the morning. Just a tiny bit on each foot-don’t ask me why it works but it does.

I’m leaving my original comment up in case others have the same issue.

I’ve been using this scale for a long time & just recently started having issues with it tracking ALL the measurements. No matter where I put the scale on my tile floor, it gives me the error & says that not all data will be recorded. Swapping to new batteries does nothing. It may be time to start searching for a more reliable product.

Developer Response ,

Hi customer, sorry for the inconvenience caused. If you use the body fat scale but the app only displays the weight and BMI, it means you connected your phone to the scale but the bio-impedance technology is not detecting you. Please double-check the following and confirm if you do it correctly:

1. The scale needs time to completely finish the weighing process. Please stand on the scale until the weighing screen shuts down (about 15 seconds).
2. Make sure your feet are bare and the surface of the scale is clean.
3. Stand firmly on the scale, touching 4 electrode areas uniformly.
4. Try applying moisturizer to your feet and measure again.
5. Ask another person to stand on the scale to see if the bio-impedance detects them.

Should the issue continue despite your efforts with the suggested steps, please contact us at support@renpho.com, our customer service will further assist you. Thank you for your patience, and we look forward to ensuring your satisfaction with our service. Warm Regards, Renpho Customer Service Team

Company needs to finish fixing their latest updates

When I first started using this app and scale, I LOVED it. Then a few weeks ago they made the most awful and ridiculous changes. Everyone in my FB groups that had been using the app prior to the updates have become very frustrated and annoyed, especially with the changes that were made to the home/start screen. It was so awful that the FB support group for this product was filled with complaints. We kept being promised that due to user feedback they would bring back features that existed before. Finally, today at least one feature is back, the color coding of the data in the body composition screen. However, this latest update (6.6.6) I think it is, does not fix two issues. First, there is still a bug with displaying the correct starting weight in the “all” trend graph and the “year” trend graph. The second thing is on the home/start screen they have not put back the ability to see at a glance how much weight to lose to goal, body fat % to lose to goal, etc. Finish fixing things please and I can go back to this product and app being on my highly recommend list.

Developer Response ,

Dear customer, we apologize for any inconvenience caused. We are sorry to hear that the update didn't meet expectations. We updated the app and aim to enhance the app with more apparent goal tracking, intuitive weight management, and extensive body analysis. Regarding the trend page, please note the app will display the average of all these readings instead of the starting weight. As for your suggestion about the glance how much weight to lose to goal and body fat % to lose to goal, we will relay it to our technical team to improve it. Your feedback aids in our pursuit of continuous improvement. If you have any further questions or concerns, please do not hesitate to contact our customer service team via email (support@renpho.com). Best regards, Customer Service Team

couldn’t be better

I was kind of nervous coming to download the app and seeing the lack of stars on reviews and I’m so happy to say they’re all wrong. I absolutely love the app and the scale… for the price it’s not even possible to utter a complaint. The app has the most amazing, positive, and super active community ever. I expected it to be sort of dead but no! it’s so active and everyone is nice and funny. I love that the app has a pink theme! I literally love everything and I’m so thankful. This scale has made it seem 10x more possible to reach my health and fitness goals. The data is consistent and it feels accurate. I can’t wait to buy the jump rope. I don’t think I got the scale that lets me weigh my pets, just a baby. I wish I had gotten the one that does pets too because I don’t have a baby :( but I do have the girl version of garfield so yeah. but anyways, i’m in love thanks so much <3