Renpho Health 4+

Update: how often is it that you actually get a response from a big corporation? Not often. Renpho came through. I was given a couple tips & tricks & I’m happy to report they worked. Besides what the app tells you when you get the error message, stay on the scale until the display goes off. However, I think what worked was putting a bit of lotion on my feet. I do tend to have dry feet-especially as the cooler months approach & first thing in the morning. Just a tiny bit on each foot-don’t ask me why it works but it does.

I’m leaving my original comment up in case others have the same issue.

I’ve been using this scale for a long time & just recently started having issues with it tracking ALL the measurements. No matter where I put the scale on my tile floor, it gives me the error & says that not all data will be recorded. Swapping to new batteries does nothing. It may be time to start searching for a more reliable product.

Hi customer, sorry for the inconvenience caused. If you use the body fat scale but the app only displays the weight and BMI, it means you connected your phone to the scale but the bio-impedance technology is not detecting you. Please double-check the following and confirm if you do it correctly:

1. The scale needs time to completely finish the weighing process. Please stand on the scale until the weighing screen shuts down (about 15 seconds).
2. Make sure your feet are bare and the surface of the scale is clean.
3. Stand firmly on the scale, touching 4 electrode areas uniformly.
4. Try applying moisturizer to your feet and measure again.
5. Ask another person to stand on the scale to see if the bio-impedance detects them.

Should the issue continue despite your efforts with the suggested steps, please contact us at support@renpho.com, our customer service will further assist you. Thank you for your patience, and we look forward to ensuring your satisfaction with our service. Warm Regards, Renpho Customer Service Team

When I first started using this app and scale, I LOVED it. Then a few weeks ago they made the most awful and ridiculous changes. Everyone in my FB groups that had been using the app prior to the updates have become very frustrated and annoyed, especially with the changes that were made to the home/start screen. It was so awful that the FB support group for this product was filled with complaints. We kept being promised that due to user feedback they would bring back features that existed before. Finally, today at least one feature is back, the color coding of the data in the body composition screen. However, this latest update (6.6.6) I think it is, does not fix two issues. First, there is still a bug with displaying the correct starting weight in the “all” trend graph and the “year” trend graph. The second thing is on the home/start screen they have not put back the ability to see at a glance how much weight to lose to goal, body fat % to lose to goal, etc. Finish fixing things please and I can go back to this product and app being on my highly recommend list.

Dear customer, we apologize for any inconvenience caused. We are sorry to hear that the update didn't meet expectations. We updated the app and aim to enhance the app with more apparent goal tracking, intuitive weight management, and extensive body analysis. Regarding the trend page, please note the app will display the average of all these readings instead of the starting weight. As for your suggestion about the glance how much weight to lose to goal and body fat % to lose to goal, we will relay it to our technical team to improve it. Your feedback aids in our pursuit of continuous improvement. If you have any further questions or concerns, please do not hesitate to contact our customer service team via email (support@renpho.com). Best regards, Customer Service Team

This app somehow messes up the Bluetooth connectivity on my phone (both 13 pro and 14 pro). If you are having drop outs when playing music over BT (car, headphones , doesn't matter) you can probably fix it by removing Bluetooth access from this app and rebooting your phone.

I spent months frustrated with BT dropouts. All music apps, in my car, multiple BT headphones all had dropouts at random times. I even wasted the money upgrading my 13 pro to a 14 pro thinking I had a hardware problem, and imagine my frustration when the problem happened on the new phone. I finally found advice online to disable all Bluetooth access and turn on apps one at a time. It turns out when this app has access and I’ve used the scale a few times the dropouts come back. I’ve since found other people in message threads about this problem who have tracked it to this app.

I was previously using the now outdated Renpho app when I found this problem. I went months without using the scale and recently decided to try again with this new Renpho Health app. Same problem. Weighed in 3 times and had Bluetooth dropouts again despite not having a single drop out since I stopped using the old app.

Dear Moby14995,

We apologize for any inconvenience caused by the issue you have encountered with the Renpho Health app. We understand that the app's background operation may cause interruptions with other Bluetooth devices on your iOS system.

We recommend trying the following steps to resolve this issue:
1. Go to "Settings" on your device.
2. Scroll down and select "Renpho Health."
3. Turn off the "Background App Refresh" option.

If the issue still persists, please contact us at support@renpho.com, and we will do our best to assist you in resolving this matter.

Thank you for your understanding and support.

Best regards,
Customer Service Team