Renasant Mobile 4+

Owner Operator Truck Driver

I’ve been a customer of Renasant Bank 4 many years. This business relationship started out as a result of a falling out with my wife who I lost confidence in handling our $ & joint banking together at Bank Corp South. But this turned out to be a great blessing for me! I love how all the personal have treated me so fantastically with tremendous banking service 4 all these years! I remember when it was named appropriately the people’s bank! Every there has always worked hard to meet all my banking needs; especially doing what was needed by phone when I was away on the road & couldn’t get home to handle some immediate needed monetary business transactions related to my trucking business! Thanks to my bank representative Mrs. Norma McMillan & all the good people at Renasant Bank 4 all these many years of great banking service to make my business life so much easier & more fun of an experience for me!📝💕🌺😇

New App has RUINED this bank

I have been using Renasant Bank since I was 16 years old, I’m 22 now, so like 6 years? I always liked it because it was a local bank and the app was super straight forward. I’ll admit it resembled something from 2010, but it had all the functions you needed, and even a boomer with 0 tech knowledge could use it. Very simplistic and again STRAIGHT FORWARD. For WHATEVER reason they decided to launch this new convoluted system that makes using the app 10x more difficult, adding so many unnecessary windows and folders. Does the app now resemble a modern day banking app, one like Wells Fargo? Yes. But at what cost??
And to make matters worse, the day afterward it randomly decided to LOCK my account, so I can’t even log in to see it without first contacting customer service.
And ONTOP of that, their phone lines are so backed up for the last 3 days I haven’t been able to get a hold of any one to help me unlock it. I’ve tried to option of “holding my place in line” and 6 hours later I’m sitting here with no call back. I cant even use my card. I’m stuck at home and I have bills to pay in 2 days!!! After i get this figured out Renasant bank can kiss their business goodbye, cause this is ridiculous. I’m beyond…

Developer Response ,

Thank you for your feedback. We are doing our best to assist all of our customers. If you still need assistance, please call our Customer Experience Center at (877) 367-5371. Our Customer Experience Center hours are Monday through Friday, 7 AM to 7 PM CT and Saturday, 8 AM to 2 PM CT.

The worst banking experience ever

So far I’ve had the worst customer service I’ve ever experienced in any bank, credit union of financial institution. For the app it barely usable. They never provide information like your balance at the time of the transaction. That would be far too transparent. It appears they shuffle times and dates as if trying to prove the musings of Steven Hawking and all to the benefit of the bank of course. Placing holds on cashiers checks and the denying because someone from a bigger bank hurt their feelings. It doesn’t get any worse in my opinion. I’ve tried to deposit 6 checks via Mobil banking and they got denied each time. Only one time I made a mistake and didn’t write ‘for mobile deposit only’. Why would I even have to write that if they were well informed Bank. Are people lining up to double cash checks? The other 5 times the problem was completely bogus. Lesson learned, don’t hurt their feelings. Didn’t know Banks dealt in feelings. So if you are feeling all emo and want a bank to match... I do hope other branches are better than my local one. But the app is total crap. If you want an inaccurate accounting system and customer service better suited for those I will not mention... go for Renasant.