Reimburse Me 4+

This has got to be one of the worst apps I have ever used in my life. It’s ok that I need to change my password every six months, but TELL ME MY PASSWORD EXPIRED and then LET ME CHANGE IT IN THE APP! Don’t simply say “There was a problem logging in, contact us for help” then you call the phone number and are on hold for 45 minutes waiting to talk to someone, just to find out your password has expired and needs to be changed. Unbelievable!

Used this app 1st time today. I need to submit my 2021 receipts. I had 12 to do. When I saw the ratings for this app I started to just print my receipts and fax the info. I decided to give it a try because it has the potential to be very useful and convenient. Signed on with no problems. Easily figured out how to request reimbursement. Was on a roll putting in information and taking pictures of my documentation. Submit and move on to the next. I on #10 and I noticed I have messages. 8 of the 10 were flagged as needing documentation! I just spent 40 minutes submitting documentation. What happened? I eventually called customer service and she couldn’t explain it. She suggested that I fax the information. I decided I wait a few hours, maybe there is a processing lag. I checked 4 hours later and everything appears ok. Hopefully I will receive my reimbursements.

I have used this App for a couple of years now and the 1st year it worked good. Don’t get me wrong I did have some poor experiences with it the first year but month after month it just keeps getting worse and worse. You need to log in on a weekly basis otherwise it locks you out and you have to use a desktop/laptop to get it corrected otherwise you won’t be able to log in and it’s frustrating. I use my iPhone for everything but when I’m not logging in weekly and need to log in to upload my documents I get locked out with an error message. So frustrating so if you can’t use it weekly don’t bother because you’ll spend more time on your computer then uploading the documents to get reimbursed. There has to be something better than this?!?