Red Robin Ordering 4+

Enjoy the food. Transition to delivery has hiccups.

We like a good veggie burger, and are so appreciative Red Robin added the Impossible as an option. The challenge: often my delivery order is wrong in some way (meat patty or French fries instead of onion rings, both of which are up-charges) and there’s no way to remedy it via the app. Always requires a call in and then pick up, on top of paying higher prices for the things that were wrong.

Also-no more Roy Rogers can be ordered in the app? That’s sabotage!

Developer Response ,

We don't want you to be disappointed! Please let Guest Relations know about your To-Go order issues at Guest-Support@redrobin.com

Rewards Lost!

I have a rewards account with Red Robin. I have been going for a while now and can only afford to go sparingly (eating out gets pretty spendy no matter where I go, but especially at a nice sit-down place like Red Robin). Anyway, yesterday I opened my app and it had me log in again, which I was fine with. What was odd about it though, is the fact that it asked for my birthday when I’ve had that on my account already for over a year. I added my birthday and everything looked fine. My account looked as it always has with three of my kids birthdays added to it as well. This morning, however, I opened the app to find all of the birthdays gone, including my own. Not only that, but the rewards I had built up from past orders were gone. Yesterday, I was 3 orders away from a free item, not counting the meal I had with my family that very evening. This morning, when I should have seen it update to “2 orders away,” I found my account progress reset! What is going on? What happened to my rewards points? What happened to my account? It appears as if I have a brand new account with no history.

Password Problems

I tried logging into the app using my web password, and it indicated wasn’t valid. I reset my password and completed that process successfully after finding the email in my spam folder. Tried to use it to login on the app, and it kept putting up the squares as it processed. Then the app removed the overlay with the squares and brightened the login screen with the word “Error” under the password. When it didn’t like the password, it gave more information. Started getting ready to go to Chik-fil-a instead but decided to give it one more chance on the web. Logged in fine with the same, new password and email address on the web. Placed order and enjoyed fish and chips.

I still get “Error” every time I login on the app. Perhaps, it’s because my password is 24 characters long? Not too interested in troubleshooting further. Will use website or checkout another restaurant if more convenient.

Developer Response ,

Glad to hear you were able to successfully place an order but understand that must have been a super frustrating experience. We're always working on fixing bugs and improving the guest experience so this feedback is super helpful. If you decide to troubleshoot further, please reach out to guest-support@redrobin.com so we can follow up. Thank you!