RainSoft® REMIND 4+

This app is a joke

RainSoft developer has not kept this App updated as it is constantly freezing on me. The water softener and reverse osmosis work seamlessly. Only this app makes end users disappointed.

Developer Response ,

Hi mavi_mavi, we’re sorry for any inconvenience. We are happy to help resolve your issue, please send us a copy of your review including your username to remindappsupport@pentair.com Your input will help us in our investigation to find a solution to improve your experience.

App does not work.

My EC5 system was recently repaired. Control panel was defective and was replaced. Re installed app on my iphone after 4 years as this app did not work after Rainsoft changed their servers in 2020. After 4 years I still have problems with the app. After numerous attempts to get it to connect to my home network all I get is a “registering account” message that does not go away and of course my EC5 system info does not display. I guess I will check my system manually as before. Sometimes software and hardware don’t want to work together……🤨

Developer Response ,

Hi hamfrompr, we’re apologize for the trouble you’re experiencing. To best assist you in the connection process, please send us a copy of your review including your username to remindappsupport@pentair.com Let’s continue the discussion there to resolve the issue as quickly as possible.

Useless App

This is really a useless app, let’s review why.
1. Provides some data points such as, last regen date, gallons used in the last 24 hours, estimated salt remaining.
2. System stats only provides gallons used to date - no running gallons count in real time. Average salt dose, volume used since last regeneration , date, treated since install, total gal used over 28 days.
3. Salt setting only gives you an option for vacation mode, regeneration start time, and salt fill level for the brine tank.
How could this app be awesome?
1. Provide a way for the consumer to adjust the hardness without going to the equipment in person.
2. Provide a real time
Gallons used ticker.
3. Provide a way to regeneration remotely.

If the two parts of this post were combined, i reckon this would become a stellar app.
However, I doubt they will ever improve this app as it stands.