Rail Ninja: Train Tickets 4+

Mostly convenient!

This app was wonderful to easily make my plans for my upcoming trip. The only issue I ran into was the app would not accept my 2 VISA credit cards the first 4 times I tried! But hang in there….the fifth time was the charm.

Developer Response ,

Dear Customer,
We appreciate your opinion and thank you for sharing your ideas with us. Your feedback is valuable to us as we strive to improve our services and meet your expectations. If you have any more suggestions or feedback, please feel free to reach out to us.

Don’t waste your $ - bit tickets directly from the rail service

I got this app and bought a ticket from
Oslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!

Developer Response ,

Dear Traveller,
Thank you for your review. We’re sorry to hear that your conclusions about Rail Ninja’s services were based on the responses of a third party. Please be assured that Rail Ninja is always responsive and eager to assist our customers. If you had reached out using our support team’s email address or contacted us via online chat, I’m confident you would have received timely assistance.
Regarding the cancelled train, we are unable to locate your booking using your nickname. Please reach out to our support team through the Support page on our website, and we will guide you on how to obtain a refund.

Pricing on trains is completely gouged and dishonest

I took a train in Spain and was referred to the app after viewing the train rates on google. I’m not a local and was unaware of the price manipulation. The round trip prices for the trains were $27 for 2 ($54 total). We received a final invoice with no line items for $136 and after writing to the info line asking for a credit for the difference in case it was a mistake they responded that their pricing is up to them and final prices on railways tickets are not the final amount they end up charging you. That means they charge a 250% markup on the actual service provided by the railway. CRAZY. Find the actual train company that takes you to your destination and do not purchase through the app!!