PROOF ‪+‬ 12+

This app is an anxiety producing nightmare. I found out I was selected to use this app 5/26 at 0101 in the morning and started right away. I knew from previous experience the video takes about an hour to upload for some reason. I finish my test and start the video upload. So about 30-40 minutes in it’s getting to be 0230 am or so and I’m falling asleep waiting for this stupid video to upload. I figured I would take my phone upstairs to bed and let it do it’s thing while I slept. Well when I was taking my phone out of the bunk cardboard phone holder I accidentally pressed the suspend button and nothing has worked right since. All my attempts to upload this 20 min video have failed. Each attempt takes forever and fails at 96%. Nobody is available on the phone until 0800. My career is on the line every time I use this awful app and it has never worked without having some kind of issue. I wouldn’t recommend my dog use this app. This thing is an embarrassment

We are are committed to helping you. Please make sure you have downloaded the most recent version of the app, as upload times have improved dramatically. If you experience any further issues, please contact us through proof@recoverytrek.com and reference this review. We will have a tech representative work with you directly to assist.

I’m in a monitoring program that requires testing to prove abstinence. I will cut to the quick. Downloaded app didn’t work. Push the app button crashes. I sent an email that was forwarded to IT. New update released 3 days later and still push app and crashes. Now I have to go through another service to conduct the test that will take 20 minutes to complete! FIND ANOTHER OPTION TO DO TESTING THIS APP COULD COST YOU YOUR JOB AND POSSIBLY MORE!!! If I could say less than 1 Star that would be accurate!

We are very sorry to hear the trouble you have experienced and are committed to helping you. Many participants are finding the app and collection process with PROOF a positive, secure and time saving tool. Please contact us through proof@recoverytrek.com and reference this review. We will have a tech representative work with you directly to assist. Your ability to test is our upmost concern.

As a user I have found this app to be a pain. It’s very difficult to follow the instructions for the saliva drug test as they want all the materials as well as your hands to be in the frame at all times but the view itself is extremely narrow. That, paired with the flimsy thick paper phone stand makes for a very frustrating user experience. Although my own fault, I wasn’t sure of the date one time when filling out the paperwork - usually I would just pull down the top of my phone screen to check, but there was nothing within the rules of the test I could have done to check the date!! Small detail and I’ll make sure it doesn’t happen again but there should be a display with this information during the testing process.

Thank you for your review. We want to make PROOF the best collection experience possible, so your feedback is appreciated. We have updated instructions based on user feedback and will continue to improve. Please also note that we have a new sturdier phone stand that will be sent in all new shipments.Thank you for collecting with PROOF!