Prime Time Shuttle 4+

The app and ease of use is great. The reliability of car pick up and customer support are horrible.
Driver for ride to airport was 25 minutes early, called to find out where we were, if we were ready, and why we weren’t ready.

The driver for our return trip from airport, cancel without contacting us, 10 minutes before arrival. The apps chat function customer service could not tell us more than to wait- no follow up. After multiple requests to just wait we found another ride home. They did cancel our reservation very quickly and refunded us. And considering how poorly designed LAX’s pick up system is, there is no surprise that there are issues in the airport - save for taxi cabs.

It’s a shame- the drivers who work for Prime Time that we spoke with who were waiting to pick up other riders were very nice and helpful. The cost was very competitive-especially since UBER/LYFT are gouging the rider and shorting the driver. There needs to be an alternative to Uber and Lyft.
I’ll be very hesitant to use Prime Time again.

I booked online the first time and had a great driver and a great ride. I chose this company because Super Shuttle (my standard option for years) did not have an economical rides available. I booked two more times in Sep 2019, both online (not this app), and no driver showed. Despite text and email confirmations within two hours of my paid pickup time, I received a call from the dispatcher one minute before pickup asking if I heard from the driver. My app showed a map but not the location of my driver. The dispatcher tried for about half an hour trying to get me a driver before I resorted to a ride-share for my ride to the San Diego airport. A few days later, I received a call and email after I went to bed to tell me they had to cancel my reservation for the next morning - I saw the messages when I awoke the next morning, making it challenging to find an alternative on short notice. Both reservations that week were for 4am pickup. I can understand how challenging it can be to find reliable help for that hour of the morning. One bad driver can really hurt the reputation of a good company. I intend to look for another company for my future trips, or rely on one of the ride-share companies.

DO NOT BOOK THIS SERVICE. You’re better off being dropped off by friends/family or other reputable ride shares like Uber or Lyft. This is what I’ll do moving forward.

My first time experience was horrible. The drivers are rude and do not offer to help with loading luggage. The reservation allows Prime Time Shuttle to track your flight in the event of delays or timing the arrival. Upon arrival, there was a slight delay due to technical difficulties of the plane. These outside factors are outside of the person’s control but should be understandable on behalf of the ride service - I would believe so. The driver did not communicate with me upon arrival, instead I had to follow-up with them. The drivers do not have positive attitudes, exaggerate their waiting times (despite having the flight information) and they let you know they can leave you - even though you booked/paid in advance. Just know that you will not have a smooth service with this company. I wish I never booked this.