Prime Sports - Ohio 17+

Customer service helped me out and changed things for me and made it a better experience. So my 1 star went up to 4. Only 4 because you can’t find player props on this book

Hi, we're sorry your experience with our platform did not meet expectations. Our bonus structure is always changing based on the feedback we receive from our customers. We are looking to update this promotion so it is more user-friendly. Hope you are willing to give us another shot in the future.

Have to use Xpoint Verify for location check on pc. Never recognizes location so this Sportsbook is completely useless on pc. Also when you launch Xpoint verify on pc, the software runs your cpu usage to 100% and crashes your system, it’s unbelievable. Not sure what this app is doing to my computer but it shouldn’t have to use my entire CPU to check my location on a high end gaming pc. App is also terrible. Live odds don’t update in real time. Been limited at every Sportsbook in Ohio but can’t even bet here because it will not recognize my location, it’s the only one that has this problem. Not sure why anyone would bet here even if they could.

Hello and thanks for your feedback. I'm so sorry that our location service isn't working well for you. If you'd like to contact support to help resolve the issue we're always available at support@primesports.com. In the mean time I've contacted our technology partners to work with them to try and improve the experience! I hope we can earn your trust as a member in the future.

I really appreciate what this sportsbook is trying to be, but they definitely need to put some time and effort into the functionality of the app. This app is so poorly run that I have no choice but to stop using it. How functionality is not the first priority of this book is beyond me, no one wants prime points btw we want a book that works !!! It doesn’t matter how good your lines are if you cannot figure out how to get the app to work, I will happily pay the -110 juice to another book where isn’t borderline impossible to use the book. Figure it out or you’ll end up like superbook or Tipico.

Hi, thanks for your feedback and I'm sorry your experience with the app wasn't perfect. We're constantly working to update the app with features and improvements from customer feedback, and I've taken note of your issues to discuss with our technology partners. Thank you.