Primanti Bros. FanFare Rewards 4+

Wasted time and money!

Please be aware that I had recently left a negative review on Yelp concerning your McIntyre Square location in Pittsburgh. Although you will no longer allow updates of reviews for your restaurants on Yelp, I was impressed by the response from both your corporate and local locations to my bad experience and your attempt to do the right thing and show that you did appreciate my business and expense. You did immediately apologize, offered to replace the incorrect items and professionally asked me to give you another chance. Although I could not update the yelp review, you did the right thing so I tried to do the right thing and have removed the negative review from their (Yelp) site. I have since been back to your restaurant on several occasions, and although you may not always be perfect, your people are sincerely showing that they are trying to get better and do the right thing.
Thanks again,
Mr. Martin.

Developer Response ,

So sorry to hear about this. Are you able to email us @ customerfeedback@primantibros.com with more details on your experience?

Great food, frustrating order experience

I love Primanti Brothers and if you don’t want to change anything on a menu item, ordering through the app is great! HOWEVER if you want anything different, such as different bread on a sandwich or sauce on the side for wings- forget it. If you call after you place the order, the restaurant tells you they can’t do it because it’s a third party app. And if you try to phone in the order, they won’t deliver because the only way to get delivery is to order through the app.

Developer Response ,

Thanks for being a loyal Primanti fan and providing us with feedback on our app. We will definitely look into your suggestions on ways to improve our app.

Grove City

Order from app all the time at this location to save tome and convince. You get neither here. Prior to pandemic still had to go in to try and find someone about order, finding someone to talk to you is all together another issue. Pay top dollar for horrible service. The curbside is out front they ask on the app. Year make model and color of vehicle. They still can’t bother to bring you food that is paid for with generous tip every time. Not busy due to corona virus pulled up front sat for over 20 minutes with app stating food is completed. No one coming out. Now not allowed to walk in you must stop and call or scan on camera. A waitress has been outside five times since arrival seen me and vehicle nothing. I had to put window down and bother to stop her and ask if anyone could check my order. The finally someone comes out with my cold ( now of course) food. Never a even ok experience in this place. Not worth tome or money. Go support local business because this place is run horribly no leadership or accountability. Deleting app.