Presbyterian myPRES 17+

For almost 2 years I have enjoyed using

MyPRES. But the last several times I can not get past the update part. I have remote bed the app and then put it back I have tried the update which does nothing and now that I need to contact one of my doctors I cannot use the app. Please fix the problem.

Very nice app

I have had a number of medical visits to my doctor and the Emergency Department lately, and it’s been nice to be able to easily keep track of the claims and my deductible status to make sure they are correct and give me an idea on what I may need pay.

I don’t normally carry around my insurance card and on a couple of occasions I have needed to bring it up using the mobile app to show the pharmacist. It has been nice to be able to call up my kids insurance cards too.

Nice to have one place to go to to get to my insurance and MyChart info. Looking forward to seeing what else will get added to make it easy to to manage my health. Would like to see more info about upcoming appointments and if I have any labs or messages from my doctor to review then I don’t have to open MyChart as well. Just a thought.

Developer Response ,

Thank you so much for your 5-star review! We're thrilled to hear that our app has made it easier for you to manage your medical claims and deductible status, especially during frequent visits. It's great to know that the convenience of accessing your and your children's insurance cards on the go has been beneficial. We appreciate your suggestion about integrating more information about upcoming appointments, labs, and messages, and we'll definitely consider this for future app updates. Your feedback helps us improve, and we're excited to continue making your health management as seamless as possible.

F this app! I’m so stressed

I’ve called the tech help line twice. They read me my user ID and the password reset says it’s not a registered id (I know my password I’m just trying everything) I can’t get my epilepsy medication without this. I’m stuck in this awful position where if i don’t get these in the next couple days I’m going to have seizures. I either can’t drive to collage or run the risk of hurting myself or others.
Tech support people are really nice and tried their best to help me. While being sympathetic to my situation.

Developer Response ,

Hello, we're very sorry you're having issues accessing myPRES, this sounds frustrating and stressful given the time sensitivity of your situation. It sounds like you might be wanting to access our other app, MyChart, instead though. On MyChart you can reach out to your provider to discuss meds and submit med refill requests. Regardless, we would love to get this issue sorted out for you, please reach out to us at DigitalSupport@phs.org so we can get some additional info.