Pottery Barn 12+

Refreshing experience.

I ordered 6 chairs from a big box store that were delivered 2 months late. They were not what I ordered and were not returnable due to the order being over 30 days ago. I came here and ordered swatches of fabric so easily! I wish I came here first. I’m looking forward to my beautiful new chairs. Thank you for making this so easy!

Poor customer service

I’ve been a business trade member for 10+ years and have always loved pottery barn, I was very excited about their new “commercial sales department” and couldn’t wait specify PB for a retirement home community project I was working on. But it was a nightmare.

Most of my vendors have a 10-12 week leed time, so when we placed the order 12 weeks out from substantial completetion, the only orders that haven’t arrived to our D&L warehouse were from pottery barn. Our delivery installer had to receive shipments from PB almost 3 months past due and schedule a second installation date with our client, and only half the order was ordered while the other half was back ordered and the customer service was rude, insensitive to the pressure of delivery schedules, budgets, and incapable of returning calls or picking up calls in a timely fashion. Pottery Barn won’t be specified again for a commercial project. Lesson learned.

To top the cake, You will also accrue interest on undelivered items until they are shipped from their overseas vendors, who are completely unresponsive and careless. Beware…. And I told you so.

Developer Response ,

We sincerely apologize for the delivery issues with your order. Please send a message to WSIB2B@wsgc.com with your order information so we may assist.

Awful for shopping

I’ve never in my life written a review for an app, but in this case, I felt compelled. I’m not sure why PB changed it, however, my best guess would have to be that they do not want you to shop via the app. Perhaps they want to steer you toward their website for some reason? It seems to be designed specifically and solely for creating and managing a registry (I cannot speak to the app’s performance for that purpose — maybe it’s good?🤷🏼‍♀️). Anyway, I was never in love with the app to begin with [i.e., previous version], but I loved Pottery Barn enough to put up with it. Eventually, I got used to it. It grew on me. This current version is so useless to me, I will most likely delete it. I guess I could try to use it my creating a “Registry” for myself then shop from that list— that’s if you're able to use a payment to make a purchase? I’ll probably just use the website. Super disappointing and frustrating, though.