Polycom RealPresence Mobile 4+

Tomorrow I am hoping the visit I have scheduled will finally be successful. This will be my 3rd attempt to visit with my Son!!! 1st visit no connection at all no matter how many attempts, 2nd visit over 20 attempts with audio & visual actually connecting but once connected I kept getting messages that the call was disconnected by far end. I have done my research on this company/platform and found issues dating back to 2012 so PA DOC’s choice to go to this provider is puzzling. There has to be a better option that will allow family members to actually have 45 minute virtual visits with there loved ones. There are a lot of tech wizards that I am sure could help improve this service. PA DOC has access to tech genius’s statewide. How about recruiting experts from Carnegie Mellon University, University of Pittsburgh, SOMEONE to help you upgrade/troubleshoot this system. Polycom please listen/read the feedback and improve or just bow out if you can fulfill your contract.

The video visit freezes, lags, drops off, poor connection, delayed voice to video, crappy camera view options; and all you end up doing is spend more time try to connect/reconnect and fix the problem that can’t be fixed by either visitor. Cheap setup to try and save money when there wasn’t anything wrong with the zoom visits they switched from. There are better apps that offer video visitations. And it’s not compatible with all web browsers or devices. All in all I would give this a negative rating if I could. You end up with maybe a 20 minute visit of complaining out of a 45 minute visit if you’re lucky and even more if the facility doesn’t cancel scheduled visits at the last possible minute with no reschedule option due to exceeding visit limits reached.
Very Single Visit it’s either cancelled or poor video service.

This is the only way for me to “visit” with a loved one who is incarcerated. There is no way to see if I’m on the camera so I have to keep asking if he can see me. The sound quality is horrific. It freezes up throughout the call. It will drop at least once and I’ll have to rejoin. There are issues getting the call started and I’ve lost the first 10 minutes every single time. I use a variety of apps for video calls every day at work and have never experienced issues. It feels like the DOC purposely picked the most useless piece of garbage app they could to let us all know exactly where we stand in their eyes. This app is full of 1 star reviews for a reason!