PKP INTERCITY - Kupuj bilety 4+

Downloaded app as a frequent user of PKP. Worked the first time. The second time my password did not work so I had to reset it (even though it is saved on my phone so there is no way it wouldn’t work). Reset it my ticket was gone. Have no record of it. They can’t solve anything through the phone because the app is “new technology” but had I bought it through the regular website they would’ve been able to help me. How is it new technology is the app is 4 years old. I have record of the purchase on August 5th. The ticket was not sent to my email, website account is different from app account so no record of it. I have emailed them and have been waiting for a copy of my ticket for the past three days. My train is at 4:50am tomorrow and it is 11:00pm. Still no response. I refuse to buy a new ticket. This is ridiculous. My train ride is over 8 hours long there is no way there will be seats available now. There was only a few left when I booked it on August 5th. Major failure of an app. And customer service.

Nice UI, graphic design. However, payments from US consistently fail. Tried Multiple cards. Errors. No feedback given. Not sure if developers are able to test this issue (I’m sure the app works in Poland so I guess that’s good enough? Everybody happy, yeah?.) I finally gave up. After searching various travel forums, the advice was to use KOLEO. I did, and it worked. I bought my tickets after 3 hours of frustration. Deleted PKP app. Done.

I didn’t have any issues using this app in Poland. I read the poor reviews about this app and downloaded KOLEO instead, but I had problems paying for tickets with that app. A local person helped me saying she uses this app. My husband and I were able to get tickets easily with this app. Whew! 😅