PillEye – tablet, pill counter 4+

Can’t continue after recent update

I would have previously given the app 4 stars for its excellent core functionality but high monthly fee and apparent lack of a few minor convenience features.*

When I launched the app yesterday, I was prompted to update to a new version, which seems to be worse in almost every imaginable way:

The app feels slower/worse. The refresh rate of the camera has been cut, so even slight movement caused by an unsteady hand can be enough to cause blurring. The processing time after snapping a picture feels consistently longer than before, and perhaps worst of all, the counting seems less accurate than before. In the small sample size of two days using the new version, I noticed two or three cases of pills not being counted, which almost never happened before.

As a result, an app that I liked but thought was rather expensive is now an app that I am unlikely to continue using.

* Is there not a feature to do a running count? If I’m counting to 360 and it’s going to take me three or four pictures to get there, I always have to get out a calculator or pen and paper to add up the values.

Price Increase Disappointment

I have used this app for almost 2 years completely for free as a medical professional. I was ok with the change to being a paid service when I got the notification that a subscription is required for more than a certain amount of counts per day. I clicked on it fully intending to sign up and pay maybe $5ish per month to continue to use the app. I was absolutely shocked at the $25 per month fee. I will not be subscribing. I think a more affordable fee would bring a lot more subscribers. I will be looking for more affordable option that I can use more than a few counts per day.

Developer Response ,

Thank you for using PillEye. We are currently offering monthly subscription services to provide you with better service. We are doing our best to ensure that you do not feel burdened financially. We appreciate your continued support and interest in our ever-improving services and features. Thank you.

Slow, almost useless

Requires a 5 to 8 seconds delay when opening app. This is while it loads, then connects to account, then transmits your data, then prepares Home Screen. It does not jump right to the camera to count. Counting is the only reason anyone tries the app. And this app only counts a few times before asking for money and blocking further use. No one needs to save counts in their phone or manage inventory in their phone. It is not going to save anyone’s life or job to keep pictures of counts, especially since this app is not compliant with any laws or workplace regulations. “Ten counts” is insufficient for even 5 minutes of work. While you take 30 seconds to load, employees want to move to the next customer. You are just too slow and limited.

Developer Response ,

We apologize for any inconvenience you’ve experienced with our app. Please email us at help@pilleye.com with your device model and internet connection status, and we'll assist you promptly. PillEye allows users to focus on pill counting or inventory management according to their needs. We offer a $25/month subscription for enhanced services, but also provide 10 free counts daily for those who prefer not to subscribe. We only collect your email at registration to address any issues and no additional information. We appreciate your valuable feedback, and we are committed to delivering an even better service as many customers already do.