PicMonkey Photo + Video Design 4+

KEEPS CRASHING

I only have this 5 stars because that’s all they ever want you to see, I was instructed to use PicMonkey for a project and every time I try to use certain features the app just restarts and when I go back to my project it’s either blank or has a little of what I was working on. I have been trying to make a vision board for 4 days now and it KEEPS happening I was almost done when the app crashed after an HOUR of work, plus they want you to pay for everything. You can’t even save to a dashboard within the app or save drafts to save your work. HORRIBLE use canva instead. This app needs to be updated or deleted, I vote for the latter. If I could give zero stars I would.

Another business taking advantage of people

Seems like I’m not the only one with this issue. I used Picmonkey a couple years ago religiously and loved it. Now they’re just money-hungry. I clicked to try a basic membership feature because it gave me the option to do a 7 day trial before committing. So I signed up for the trial. When my image was finished an ad showed to try their watermark feature and I clicked to try it. The watermark feature is apparently a pro membership feature that costs more. When I clicked to try the feature, instead of allowing me to do the trial it charged me the FULL amount for the WHOLE YEAR. I contacted support and Vidal Videra kept sending me the same message. They took screenshots of where I clicked submit etc (creepy and intrusive). Clearly the placement and the way you are INSTANTLY charged for clicking to try a feature that’s advertised - it’s just taking advantage of people. After pushing they offered a refund for all but that amount. Why? I was supposed to receive a TRIAL for 7 days, “cancel anytime” before the 7 days are up - yet you charge me for a full month? I hate businesses that take advantage of people, and PicMonkey has become one of them. Sooo of course I’m filing complaints any and everywhere I can because, why has it become commonplace for businesses to do whatever they want to steal money from people?

Recently Disappointed :(

I have been using Pic Monkey for years upon years. I have them set up for auto pay because I’ve been able to count one of the best photo editing programs out there.
In the past year however, if I want their best editing features, I have to pay extra. Instead of jumping on and seeing new exciting features that I get for being a paid customer. Now, I’m a low end paid customer. Example, if I want to use auto background removal. The option is there, but to use it you have to upgrade or use manual. The manual works almost intentionally bad. That way you’re encouraged to pay and use the auto. Same with “Effects”, if you want to use one of the 4 new ones, you have to pay for them. I bought into it, but I’m learning that they are nothing more of the same effects with slight changes in contrast or brightness. Then slapped with a new name/label ...then I’m charged extra to use it.
It never used to be like this. I’ve always felt like I was a valued customer before and that I was already paying for this great app. Now I feel like I’m being nickeled and dimed if I want a great app. For the first time in years, I’m thinking about shopping around for a new photo editing app. :(

Developer Response ,

We are sorry to hear you feel this way. In the last few years, we have introduced a Pro subscription which provides users with a few more features than our Basic plan. However, the introduction of this new tier *did not* take away any benefits and features that users subscribed with a Basic plan have always had access to, and no features were made to work "intentionally bad" for users who remain subscribed with a Basic plan. If you have additional questions about your subscription, please drop us a note at help@picmonkey.com and we'll be happy to help.