Pickle | Rent & Lend Fashion 4+

Although my experience with Pickle initially encountered a hiccup, I want to express my gratitude for the exceptional service provided by their team. I've been a repeat customer, both in-store and through their app, and recently found myself in a bind when I urgently needed a dress for an event. Due to a miscommunication regarding the dress's location, I was left without one with only an hour before I had to leave.

However, the Pickle store team swiftly stepped in to rectify the situation. They reached out to me promptly, offering three alternative dress options similar to what I had originally requested, and astonishingly, the dress was delivered to my house within just 15 minutes.

I was deeply impressed by the level of customer service and support extended to me during this stressful time. Despite my initial frustration, the team remained exceedingly apologetic and demonstrated remarkable kindness throughout the ordeal. This experience has truly set a high standard for customer service, and I look forward to continuing my patronage with Pickle in the future, knowing that I'll be in the hands of such an incredible team.

Once again, a heartfelt thank you to the Pickle team for their outstanding assistance.

The concept of this app is great and the users on this app have a lot of good inventory, but unfortunately the positives stop there. I’ve been on pickle for over a year and had a number of incidents including where I’ve been erroneously charged fees despite me having already shipped back a rental (maybe turn off the ability to charge late fees after an item has been shipped?), a renter has stolen an item from me and pickle has allowed them to continue claiming they will ship it back for 2+ months without charging them, a renter has damaged my item and they would not charge them for it unless I paid the upfront cleaning cost, the list goes on. I feel like I’m constantly back and forth with pickle support and they never provide me sound rationale for why these issues happen, they do not stand behind their own policies, and they act confused and bounce me back and forth between multiple representatives. If they’re collecting 20% of our earnings, they need to be providing much better support to the owners who literally keep their business running - and they also need to have things in place like shipping protection and literally just a simple guarantee that they won’t mishandle your money and charge you erroneous fees?! Be careful and keep an eye on your bank account - they are not afraid to charge you “mistakenly” and claim they’ll refund you later - after you chase them down and go back and forth with support for a few hours, of course.

So I really like this app because it has a variety of styles and brands. The problem with this app is the inconsistency between the sellers, availability, and shipping. I placed an order almost 2 weeks in advance and the day before it’s supposed to be shipped. It was canceled. I never received an email or anything! I had no idea the item was even cancelled until it was too late. On top of that the attendant basically said just go find another one. They don't even give you an option to rate the seller like its suppose to. Then theres the 1000 dollar shipping insurance which is sooooo terrible because you basically cant rent anything good if your not in new york. The majority of the sellers on their aren't even in state, so good luck renting anything you actually like of quality. They have the WORST app glitches and most of the items you save either get removed or the renter is away. This app should focus on the quality more and maybe they would see a more rapid expansion because they just lost a customer who would have spent majority of my money there!