PhotoSquared photo wall tiles 4+

Love it so far

The price is better than other similar apps and the editing and purchasing process was pretty painless. I really enjoy the auto correct feature for the photos — it makes most of them really pop. Some of the photos it messes with the eyes so you can’t use it but for the most part it enhances the photo. Will update once I receive the photos.

Lies

#1 The shipment took 11 days when they claimed it typically takes only 3-5 days.
#2 When asked about this time issue, the person responded as if first it was none of their business for this shipping delay, then followed up with another lie in a separate email stating that they contacted UPS to upgrade the shipping process, and claimed that it WILL NOT show up in the UPS system.
#3 When asked about this “shipping change”, UPS rep said it never had happened since it did not show up in their system. Indeed, the delivery time did not change after all. What should have been a surprise gift for a friend is now delivered to nobody.

I read some comments about the quality of the photos and it seemed that most of them are positive, so it is sad that in my case nobody actually get to witness it. If it wasn’t the “3-5 days”, I wouldn’t choose the normal shipping route. And I feel sorry for whomever get these art work done because the part of the team being lousy and dishonest degraded their work significantly.

One last thing the app told me was don’t ever ask for refund because again, the delivery is none of our business no matter what we said online such as “3-5 days”. So please be aware, if it takes say more than a month for you to see the product, it’s also none of their business.

To conclude, I won’t use their service anymore cuz I’m scared. There’re way more companies like this one, good luck PhotoSquared.

Developer Response ,

We're very sorry you had a bad experience in terms of the time it took for your PhotoSquares to arrive. We try to indicate that orders typically arrive in 3-5 business days. Yours appears to have taken longer when taking into account the weekends. We do assure you that we had reached out to our UPS reps directly (which is why it may not have shown up when you called UPS) to try to get your order adjusted and to you in time; but we were told it wasn't possible. That being said, we are diligently working to improve both our shipping times and the ways by which we can potentially adjust a shipment once it has gone out. While this obviously doesn't help your particular order, please know that we do take your concerns and complaints very seriously and will try to do better in the future. And we did review your case, and we assure you that we never indicated that we do not offer refunds. We always want our customers to be happy. If you shoot us another email (happy2help@photosquared.com), we will be happy to send you a coupon for a future order to try to make this right.

Great Ap, Poor Product Experience

First, the app worked perfectly for me. It was very user friendly and I enjoyed being able to edit my photos. Production and shipping were extremely fast - I placed my order on a Saturday and had my photos on Tuesday.

Unfortunately, there were three flawed/damaged photos in my shipment. I immediately emailed PhotoSquared (you cannot call them - no phone number - very frustrating) with photos of the damaged photos highlighting the damage/flaws. Their customer service team responded by email requesting my original photos and offering to reprint the photos. I was pleased by their quick response and their commitment to making it right.

My reprinted photos arrived. Two were perfect. The other two had damage to them to include a chipped corner and white specs floating in the middle of the other.

I’ve reached out to their customer service team again (by email - again, no phone number - extremely frustrating) reporting the damage with photos of the damaged photos and am awaiting a response.

Overall, the app is great. However, I’m disappointed with the final product. Two tries at printing with damaged photos in both groups. Great app, but please work on your quality control. And please consider having a phone number for customers to call.

Developer Response ,

Thank you for the kind words about the app and our customer service. We're sorry you had some issues with damaged PhotoSquares. We assure you we are constantly striving to improve our product and packaging to reduce any issues like this. And as you pointed out, we will always, immediately, reprint and ship out replacements for any damaged PhotoSquares.
We hope the reprints worked out, and that you will continue to order from us!