Philippine Airlines 4+

The mobile boarding pass is not reliable specially when you have a connection. Better ger a paper version!

First time I tried using this app’s mobile boarding pass for my trip 8/1/24 trip itinerary DVO-PPS with connection in Mnl, thus Dvo to Mnl to Pps and thus two boarding passes, one for Dvo-Mnl and another boarding pass Mnl-PPS: the mobile boarding pass was only available in the app for my Dvo-Mnl leg of the itinerary, its no longer available in the app during the Mnl-Pps leg. The booking itinerary is already marked as “Past trip” and thus you can no longer access the boarding pass.

Hi, AmoKawDaan. Thank you for sharing your experience with the mobile boarding pass. We appreciate your feedback and understand how important it is for your journey to be seamless, especially when you have connecting flights. For future trips, we also recommend saving the screenshot of your boarding pass as a backup, just in case.

We’re continually working to improve our app’s functionality, and your input helps us make it better. Should you need any assistance with your future travels, we’re here to help: https://pal.my.site.com/! Safe travels, and we look forward to serving you again soon.

If zero stars is available I would rate this zero. This app is unreliable, absolutely trash! You can’t see the seats once you’ve paid. And when you do the UI sucked. If you paid already for that seat it gives you a new charge to move so then you have to call! When you call to ask why its showinh pending charges, they’d say to ignore it since I already have purchased Pal travel boost and everything is ok on their end, pending charges don’t go away.

Some of the parts of this app still has the place holder/template. It’s very outdated and absolutely unsecured too. Their mabuhay miles password login requires only 8 characters only, talk about cyber security which definitely is not on their radar. This app needs a major update to give your cx better experience.

Also, to whom it may concern, on the check in counter, your employees approached me to pay them under the table when I requested to move to a different seat (cash), note I already paid travel boost so I should be able to move. I’m not going to name names but having employees scamming their PAL cx is ridiculous and just unethical

Hi, CyberSecMama. We appreciate your feedback regarding our app's configuration. Your concerns regarding the app's user interface, seat selection process, and cyber security are noted and will be relayed to the relevant teams for review and improvement. Your feedback is invaluable to us as it helps improve our service.

Additionally, we take your reported experience at the check-in counter seriously and would like to investigate further. Please reach out to us through our PAL Help Page:https://pal.my.site.com/s/ as this will help us address the matter appropriately.


Your feedback is invaluable in helping us improve, and we hope to provide a better experience moving forward.

I have a flight in December and wanted to register as a “Mabuhay Miles” member just in case it could help make things easier (as well as for future travels). However, funnily enough, something as simple as signing up has made the process of preparing for a flight a lot more difficult than it is. I went to the website to enrol myself but was met with a page that told me to download the PhilippineAirlines app; seeing no other links or forms, I go to install said application. Incorrect DOB when I put in the right one, city of residence missing from the list, every password I attempt to make is invalid, and it responds so slow that I have to close-open the app as it’s the only way it loads quicker. It’s a hassle. Absolutely have no problems downloading an app, but if it’s what’s required to sign up and doesn’t even let you make your password, then until this problem is fixed, I think it should be an option for people to use the website instead of only having the app.

Hi, ughyeahhibye. We highly appreciate taking the time to share your feedback regarding the Mabuhay Miles registration process. We aim to deliver seamless travel experiences which includes registering our frequent flyer program and your feedback helps us improve. In the meantime, please reach out to our Mabuhay Miles team through their Facebook or X account so they may assist you further.

Facebook: https://www.facebook.com/MabuhayMiles/
X: @PALMabuhayMiles

Allow us to share the password requirements as well for your reference:

-Minimum of five (5) and a maximum of eight (8) characters.
-Must include one number.
-Must contain at least 1 upper and 1 lower case for letters.
-Must include one special character.

We hope this helps.