Payzerware 4+

The app is pretty good, except, when you want to upload photos after you already click in to check in, it makes you force close the app to be able to upload photos. And if I want to add photos to one appointment, it shows all the photos I’ve added already. Which I don’t know how many people need to add photos they have already added but it’s not necessary.

Our company is in the heating and air-conditioning. We come from Servicetitan and FieldEdge both which were very difficult to use and caused a lot of problems with our company. After a lot of searching, we found payzerware. I just want to thank everyone at payzerware for all the hard work they do and how great the software has been for us in our company. It is so difficult to take your company into a new software I don’t think people understand how much work is behind that. Payzerware has been great from start to working and we absolutely enjoy working with their team. They are quick to respond, and they even do custom add ons to their software for our needs. No software is perfect and payzerware is continuing to make their software even better. But I would highly recommend anyone with the needs of this software to move forward with payzerware, and stay away from Servicetitan and FieldEdge.

We switched over to Payzer somewhere around October 2024 and it’s been a complete nightmare. Everything from the data transfer to the training to the interface is just terrible. Their software is buggy and instead of fixing the bugs they just create these ridiculous workarounds. We canceled just recently and it was an expensive lesson. Oh, and they refused to give us a refund on the card readers they sold us that only work with their software, even though they’re still sealed and in the box. It’s your classic case of overpromising and under delivering.