Patient Controller NR - US 17+

iPhone 11 Not Supported - Abbott, it's time to wake up

Unfortunately, I've been using this app for many years as both St Jude and Abbott. One would think the developers would ensure the app remains up to date with all current iOS devices due to the importance of the app's functionality with the Patients Stimulator. However, this is not the case with St Jude; now Abbott. Considering how much they're selling the Stimulators and iPods for, a compatible app isn't too much to ask but yet, we still pay $1,200 for a replacement iPods due to Abbott's failure to maintain the app. Honestly, there are a few other companies who provide Stimulators which I encourage you to explore with your Surgeon. I would have given only one Star but Abbott's tech support staff has been helpful. Abbott, it's time to invest in your company by ensuring the apps which control our Stimulators are up to date with the most current iOS and the associated devices. As of now, you are failing your Patients and the Doctors who place their trust and reputation in your hands. It's time for change.

Lack of inidiviualization

Three issues I have with this programming. The first is that I can’t make notes on each individual program, or make custom names myself so that I can remember if I like a certain program or not. The second, is I can’t see which contacts are active or not. I must wait until I meet with a representative or my physician to know if there’s an impedance issue, which there has been, and it’s been an issue in getting appropriate care. Third, what’s the point of there being an image of a body if I can’t see where the stimulator is supposedly activating? I should be able to customize where I feel the stimulator or where I feel relief from the stimulator. For example, when my stimulator is on tonic, I should be able to customize on the image of the body where I feel the stimulator sensation. Finally, I wish that there was an option for a timer so that I could put the program in tonic and have it automatically switch back to another program rather than just turning off. I’ve had too many instances where I’ve put it in tonic for a period of time, fell asleep and ultimately had the stimulator be off for several hours. In 2022, I feel it’s a realistic expectation of a program to be able to do this. ultimately though. I would like the ability to make notes on the given program so that I can remember which is which, and why I like a certain program. I don’t think this is too much to ask.

Update

My husband went out and bought me an iPhone 14 so I could have the most up-to-date iPhone the main reason he did. This was so that I could receive the patient control alarm that was available on the older iPhones. I traded it from a Google pixel to an iPhone 14 just for this purpose. However, the iPhone 14 is not compatible with this program. The iPad that I have is Ancient and has a hard time connecting with my generator constantly and it's probably the fact that the iPod is an ancient technology, so it does not receive the same signals as most things. Please update so that I only have to walk around with one controller and not have to keep up with an extra controller. As I said, he did this to make my life easier so that I was not carrying around two things. I have memory loss and it is hard for me to keep up with my phone much less a controller as well. Please Help.

Developer Response ,

Thank you for providing feedback regarding your user experience. This feedback has been captured under complaint# TS-2098689. In order to better assist you, please contact our Technical Service team at 1-800-727-7846 with additional details. For your own privacy, please do not leave your personal contact details in the comments.