Partners 1st FCU Mobile 4+

We started with Philips/ Magnavox in 1990, with Maggie Provost.
Our factory had a branch in the building. Top notch.
When we moved, we started on line with what had become Partners 1st.
They have been rather innovative and out front with features that made on line banking easy. As time has gone on, +35years, there have been bumps along the way, but nothing that would cause me to leave.
However, I don’t use the phone app much.

This app is...ok. Obviously it’s for a credit union and not a giant bank like PNC or Chase, but it just doesn’t work well. What features it has can be (and are) spotty, sometime going months without working, only to surprise you one day to “have it back”. (I’m looking at you quick balance!) debits and credits can sometimes take days to post and show on your account, the layout and annoying reminder to rate it (here it is, leave me alone!) often hide features because the page doesn’t scale properly, and a lot of other little things that make this app my least favorite app on my iPad.

I understand app development is pricey, but when many people are banking online/over apps more and more, it is necessary for it to compete, which in my opinion, it does not.

The only reason I don’t leave my bank is because I know the people and they know me, otherwise, I’d go elsewhere with a better app.

Just got all of my bank stuff set up yesterday at partners and today I decide to try to set up my login and get the app. I started it up and it starts as a loading screen saying “Please wait, we are getting the information you’ve requested” and continues to not load or talk about bad connection when I’m clearly connected to WiFi. So maybe I thought it was just the app, nope turns out the website itself is fairly slow and won’t even let me log on or anything. So after I came to the conclusion after deleting the app and downloading it again multiple times, restarting my phone, restarting my WiFi, etc. I will most likely be moving banks already if the problem is not fixed soon, but if fixed I’d gladly give it more stars.