Park Princeton 4+

The app works great but I don’t agree with paying a convenience fee everytime we pay for parking especially when the convenience works both ways.

This is what I found very annoying. Granted, paying with the app was very convenient, especially as I could not get the meter to use my credit card and I didn’t have $3.50 in coins. However, the app charged me $4.40, which was 40 min past the limit one must pay. Now, I thought I discovered a bug in the application as the app indicated I could not pay beyond 8 pm. What I discovered is there is no way to contact anyone in the app. My only option is to write a review or bring it to the attention of the Princeton parking authority.

<They did respond, here is my reply>
Stacy (if that’s your real name),

Should I assume this insipid reply was automatically written? You wrote to me, “Yes, I see we overcharged you. Is there anything you’d like me to do?”

Your reply has only further enraged me. I initially wrote because you did not have feedback. I wrote a review to alert you to a problem. You guys aren’t in the least apologetic. You tell me you discovered what I told you was correct, I was overcharged. Now, you’re asking me, “Are we good?”

The app keeps getting authentication errors … you have to keep getting codes to sign in. The time bar is confusing to understand. Wasn’t sure why if the max time limit was 2 hours that, you had the option to add more time. The meter doesn’t reflect that you’ve paid … you just have to “know” that the police will see the payment session on their end. I had to pay for 3 sessions, then get reimbursed (one was my fault because I entered the wrong space #). We ended up just using a credit card as the meters take them as well. Not sure why Princeton couldn’t use ParkMobile. Also, please redesign the logo as it looks like ParkMobile’s logo.