OTC Health Solutions 4+

I completely agree with the review written by TelzyA, but want to add that there’s also no way to log out. I shop for both myself and my husband and I needed to log out of my account to log into his and I couldn’t. I had to close the app, wait an hour or more until it finally timed out on its own, and then I could log in into the other account. And that’s not even addressing the fact that the only items this wonderful “benefit“ is good on are CVS brand! And items change monthly so it’s impossible trying to keep up.

We keep getting app updates, and still this app is the WORST pharmacy app of the Health Insurance Companies. Over & over, we work on creating an order, only to get the msg “Oh, oh, something went wrong. Try again.” Or, trying to open the app & it freezes in the process of opening! You can’t set the app up to open with Face or Touch ID. After your online order is processed, it supposedly gives you a chance to “Print Invoice” but no matter how many times you try to do that, nothing comes up to print! After your order is filled & shipped, you get a text that it has been shipped. Shipped by which method??? No tracking information is provided, so all you can do is sit and wait, hoping that when it’s delivered, someone knows it, before a “Porch Pirate” finds it. I could go on with more problems, but I’m getting frustrated just typing this review!

My Medicare Advantage Plan switched to CVS this year for OTC benefits. HUGE MISTAKE!! I have dealt with CVS and their insurance apps before and they NEVER WORK!
So, I hesitantly downloaded this app yesterday, and I could tell right away that something was not right, so I called in 3 different times and got 3 different reps who gave 3 different explanations, none of which explained or fixed the problem. The only thing I can figure is that the app is broken, something that is VERY common with CVS insurance apps.
Using my benefits card in store at Walmart gets me what I need to get through the month (groceries, household, and personal items). I count on this benefit money to get me from one month to the next. If I can't use them because the app doesn't work, then I don't know what I will do, other than switch my insurance plan.