OSIM Well-Being 4+

I use my chair everyday and have not had any problems with the app. Lots of good pre-setup programs and easy to customize your own massage.

Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)

I purchased a massage chair from the OSIM store in October 2024, and the experience has been nothing but frustrating. The store assured me that they would haul away my old massage chair when the new one was delivered. However, when the delivery driver arrived, they claimed they had no instructions to pick up the old chair.

I immediately called the store, and they said they were too busy that day but promised to send someone to pick it up later. It has now been two months, and despite calling the store every two weeks to follow up, my old massage chair is still sitting in my living room, blocking our walkway and causing a major inconvenience.

The worst part is that the store has now started ignoring my calls altogether. This level of unprofessionalism and poor customer service is unacceptable. If you’re considering buying from OSIM, beware of false promises and lack of accountability.

We sincerely apologize for the troubles you've had, this review portal is only for an App issue, please write to customerservice@osim.com.sg and they will forward it to the relevant country for their follow-up.

The app will crash in the middle of the massage program. The massage program continues but the chair can’t return to upright position after the program ends because the Bluetooth keeps failing to pair and the control panel is non responsive. Trying to climb out of the chair to turn off the power is dangerous! Please fix the bug and let me know how to reset the control panel while sitting in the chair without unplug the power.

We regret the inconvenience; please uninstall and reinstall the App, at the same time power off the chair main switch and wait for few minutes and turn it on to try again, please advise what is the OSIM product you are pairing with, we will base on different product to guide you through, if the problem still persist, please send email to apps.support@osim.com.sg.