Orlando Health – Virtual Visit 17+

Maybe their hands are tied. My back was hurting 10/10. The dr recommended only for me to massage and otc medications. I asked for a urine test and she said that is not a symptom of uti. Here i am in er with uti.

Please avoid the Orlando Health virtual visit app. Both my son and daughter-in-law are Orlando Health employees and I have been loyal to Orlando Health for years. Today I decided to use the virtual visit feature for a sinus infection. On a positive, I was seen immediately and the visit went well. At the end of the visit the doctor prescribed medication. Hours later my pharmacy still hadn’t received the prescription. I logged back into the app to view the visit notes and it showed I was still waiting in the queue to be seen. THERE WAS NO RECORD OF THE VISIT! I called the help line and they confirmed I was still waiting in the queue. I explained I had been seen hours ago by someone and needed my prescription. They had NO record of the visit occurring or anything. They said they would put in a ticket to close out the visit and would try to take care of getting the prescription called in. When I asked about timeframe, noting I needed my prescription called in asap, they said they had no idea as to when the visit would be closed or when the problem would be rectified. So basically I paid for a visit, yet there is no medical record of the visit and I have NO timeframe as to when the issue will be resolved or when my prescription will be called in. Huge risk to patient health.

Unable to get this app to work with my chart login. Just keeps going in a circle where I login to my chart, then goes back to this app over and over again. I’ve had success using this as an alternative to urgent care in the past but this is second occasion where I can’t get it to work when I need it. Last time was 3 months ago.